PC Freezing When Watching Online Videos

By Wind Village
Apr 9, 2011
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  1. When I'm watching videos online at youtube or any other website my computer freezes. It usually takes 10 minutes to go back to normal but most times I have to manually restart it. I'm currently using Google Chrome. Any help or suggestions about this issue?
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    What are your PC's specs? Video and Operating System?
  3. Wind Village

    Wind Village Newcomer, in training Topic Starter Posts: 17

    Compaq Presario CQ62-215DX
    Windows 7 (64-Bit)
    2.00 GB RAM

    I'm not sure how to find the video specs.
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    Okay thanks. Your Compaq Presario CQ62-215DX laptop has AMD HD graphics. Make sure you have applied all the Windows 7 64-bit updates, including Service Pack 1. You can do this by running Windows Update from the All Programs list. Keep running windows Update until there are no more updates found. Laptop owners don't realize that they must check for Windows Updates manually at times, especially when problems arise
  5. Wind Village

    Wind Village Newcomer, in training Topic Starter Posts: 17

    I installed the updates. What should I do next?
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    Is the PC still freezing?
  7. Wind Village

    Wind Village Newcomer, in training Topic Starter Posts: 17

    Yes it is still freezing.
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    Check the PC for a virus or other type of malware infection


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