PC keeps crashing

By triffid123
Jul 22, 2011
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  1. Hello folks, can someone help me to fix this problem?
    I keep getting these crashes now and again, all resulting on the same thing, no BSOD, but simply a black frozen screen or a screen with lines, and a constant sound tone (sound tone only with the line screen) It mostly happens when im playing games (not always the same game btw) but since the PC is only on when i play games then this may not be the problem.

    the error code is as follows:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8007ED4038
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    there only seems to be one error code on the BCP2 which i cant find on google.

    Also when i reboot and the the info i posted above, i also get told that there are 2 files saved to help me fix the problem, i can find one, but the other one is never in the folder it says it is and i cant find it. tbhe one i can access is a .DMP file which just looks like gobildygook when viewed.

    my PC specs are as follows:

    AMD phenom II x4 965
    8GB 1666MHZ
    ATI 5770HD
    ASUS Mother board with onboard sound card.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,233   +234

    What is the model and wattage rating of your power supply? The "gobildygook" is normal. You need a special program to "read" the dump file
  3. triffid123

    triffid123 TS Rookie Topic Starter

    Its an HEC (High Quality Evolution Commitment) HEC-550vp-2de

    heres the info from the sticker on the side of the PSU:

    AC OUTPUT - 230V 60MHZ 5A

    DCI OUTPUT +3.3V +5V +15V1 +12V2 -12V +5Vsb

    MAX A 24A 15A 28A 20A ]
    .........................................0.3A 2.5A
    COMBINED 120W 480W ]


    Thanks for taking time to reply, much appreciated.

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