PC not shutting down (Vista OS)

By nikkhasnsi
Apr 30, 2011
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  1. Hello,

    From the past 3-4 days. my PC is not shutting down. It start up OK and does not seem like there is any issue. But it just does not shut down. I get the screen that says "Shutting down" and it just hangs and a whirling noise comes from the CPU (either the HDD or fan)

  2. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

  3. nikkhasnsi

    nikkhasnsi TS Rookie Topic Starter Posts: 46

    Thanks Mark56,

    Will this work for Vista OS as well?

    I tried it but get a error message "Windows cannot fine gpedit.msc. Make sure you types the name correctly, and then try again."

    Maybe cos it's Home Edition?
  4. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Yes that would work on Vista but not the home edition as it does not have gpedit.

    Try and leave the PC after selecting shutdown and see if it ever gets there.

    After that try this method to find the problem. Click on Start and then Control Panel. Click on "Performance Information and Tools", click on Advanced Tools and see if it has any yellow error messages at the top of the screen. This may list "Programs are causing windows to shut down slowly. View details", if so click on the error message and it should identify the program.

    There are other ways to find what is causing this but I'm tying to use the quickest methods.
  5. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Duplicate post, ignore.
  6. nikkhasnsi

    nikkhasnsi TS Rookie Topic Starter Posts: 46

    AT startup, I got this from the Event Manager. Level was Critical.

    Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
    Source: Microsoft-Windows-Diagnostics-Performance
    Date: 5/1/2011 4:38:36 PM
    Event ID: 100
    Task Category: Boot Performance Monitoring
    Level: Critical
    Keywords: Event Log
    Computer: HOME
    Windows has started up:
    Boot Duration : 150540ms
    IsDegradation : false
    Incident Time (UTC) : 5/1/2011 8:35:47 PM
    Event Xml:
    <Event xmlns="">
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
    <TimeCreated SystemTime="2011-05-01T20:38:36.381Z" />
    <Correlation ActivityID="{00000000-C6C8-0000-0FB2-425A3F08CC01}" />
    <Execution ProcessID="1828" ThreadID="2388" />
    <Security UserID="S-1-5-19" />
    <Data Name="BootTsVersion">2</Data>
    <Data Name="BootStartTime">2011-05-01T20:35:47.718Z</Data>
    <Data Name="BootEndTime">2011-05-01T20:38:26.521Z</Data>
    <Data Name="SystemBootInstance">241</Data>
    <Data Name="UserBootInstance">232</Data>
    <Data Name="BootTime">150540</Data>
    <Data Name="MainPathBootTime">68926</Data>
    <Data Name="BootKernelInitTime">24</Data>
    <Data Name="BootDriverInitTime">17111</Data>
    <Data Name="BootDevicesInitTime">5801</Data>
    <Data Name="BootPrefetchInitTime">31573</Data>
    <Data Name="BootPrefetchBytes">435236864</Data>
    <Data Name="BootAutoChkTime">0</Data>
    <Data Name="BootSmssInitTime">18102</Data>
    <Data Name="BootCriticalServicesInitTime">1806</Data>
    <Data Name="BootUserProfileProcessingTime">971</Data>
    <Data Name="BootMachineProfileProcessingTime">1139</Data>
    <Data Name="BootExplorerInitTime">14133</Data>
    <Data Name="BootNumStartupApps">19</Data>
    <Data Name="BootPostBootTime">81614</Data>
    <Data Name="BootIsRebootAfterInstall">false</Data>
    <Data Name="BootRootCauseStepImprovementBits">0</Data>
    <Data Name="BootRootCauseGradualImprovementBits">0</Data>
    <Data Name="BootRootCauseStepDegradationBits">0</Data>
    <Data Name="BootRootCauseGradualDegradationBits">0</Data>
    <Data Name="BootIsDegradation">false</Data>
    <Data Name="BootIsStepDegradation">false</Data>
    <Data Name="BootIsGradualDegradation">false</Data>
    <Data Name="BootImprovementDelta">0</Data>
    <Data Name="BootDegradationDelta">0</Data>
    <Data Name="BootIsRootCauseIdentified">false</Data>
  7. nikkhasnsi

    nikkhasnsi TS Rookie Topic Starter Posts: 46

    Thank you so much Mark. I followed the steps you wrote and saw some message about an ATI driver causing a problem. I updated the graphic card drivers through device manager and the PC was able to shut down successfully. Hopefully that was it.

    I really appreciate your help.
  8. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    It had to be something like that, the hard part is finding it. Glad I could help.

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