Hi I'm asking about my parent's computer. It runs much slower than it should. I have limited techy knowledge and am only at theirs sporadically so I don't want to mess around 2 much without knowing what I'm doing! (it's diff when it's yours and you can play with it). They have: Intel Celeron CPU 2.80GHz; 448 MB of RAM; running Windows XP 2002 I have 2 questions: 1. What can I do to get it running faster for them? 2. Are there things they can easily do in my absence if it goes slower again? I'm not sure what info is needed but: Performance: Physical memory Total - 457200 Available - 98068 System Cache - 132460 (these last two change) It often runs at over 90% CPU usage which i know is high. I've attached (I think! ) a list of the processes that run I have been told that their PC is running a Norton conflict? If this is the case, can I remove the Norton, and will they lose the money if they've just paid for a year on it? Thanks very much for your time and help on this.