TechSpot

Persistent BSOD

By UrBusted
Oct 6, 2012
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  1. Hello. For the last couple of days I have been getting a persistent BSOD on my brand new Dell XPS 14Z which annoys me when I am doing work for school. Here is the problem,
    Problem signature:
    Problem Event Name:BlueScreen
    OS Version:6.1.7601.2.1.0.256.48
    Locale ID:2057

    Additional information about the problem:
    BCCode:e1
    BCP1:FFFFF800037BF610
    BCP2:0000000000000002
    BCP3:FFFFFA8007602940
    BCP4:FFFFFA8007602940
    OS Version:6_1_7601
    Service Pack:1_0
    Product:256_1

    Files that help describe the problem:
    C:\Windows\Minidump\100612-8143-01.dmp
    C:\Users\Umar Khan\AppData\Local\Temp\WER-22932-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Thanks for reading and thank you in advance,
    UrBusted
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,922   +167

    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the files with a .dmp extension and send them to a compressed(zipped)folder. Upload that folder as a file here
     
  3. UrBusted

    UrBusted TS Rookie Topic Starter

    File not found or no read permission.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,922   +167

    Is Windows fully updated using Windows Update manually until no more updates are found, including all optional updates? What antivirus program do you have installed?
     
  5. UrBusted

    UrBusted TS Rookie Topic Starter

    Yes I have done all updates. I use McAfee total security. I tried to change the read only on properties for the folder but it wasn't working.
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,922   +167

  7. UrBusted

    UrBusted TS Rookie Topic Starter

    Is there a different way because I just spent all my pocket money on McAfee
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,922   +167

    ... and this trouble started soon after you installed McAfee? Remove it temporarily and see if the BSOD's stop
     
  9. UrBusted

    UrBusted TS Rookie Topic Starter

    Thanks it works now.
     


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