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Persistent BSOD

Discussion in 'Windows BSOD, Freezing, Restarting Help' started by UrBusted, Oct 6, 2012.

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  1. UrBusted Newcomer, in training

    Hello. For the last couple of days I have been getting a persistent BSOD on my brand new Dell XPS 14Z which annoys me when I am doing work for school. Here is the problem,
    Problem signature:
    Problem Event Name:BlueScreen
    OS Version:6.1.7601.2.1.0.256.48
    Locale ID:2057

    Additional information about the problem:
    BCCode:e1
    BCP1:FFFFF800037BF610
    BCP2:0000000000000002
    BCP3:FFFFFA8007602940
    BCP4:FFFFFA8007602940
    OS Version:6_1_7601
    Service Pack:1_0
    Product:256_1

    Files that help describe the problem:
    C:\Windows\Minidump\100612-8143-01.dmp
    C:\Users\Umar Khan\AppData\Local\Temp\WER-22932-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Thanks for reading and thank you in advance,
    UrBusted
  2. Tmagic650 TS Ambassador Posts: 18,742   +62

    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the files with a .dmp extension and send them to a compressed(zipped)folder. Upload that folder as a file here
  3. UrBusted Newcomer, in training

    File not found or no read permission.
  4. Tmagic650 TS Ambassador Posts: 18,742   +62

    Is Windows fully updated using Windows Update manually until no more updates are found, including all optional updates? What antivirus program do you have installed?
  5. UrBusted Newcomer, in training

    Yes I have done all updates. I use McAfee total security. I tried to change the read only on properties for the folder but it wasn't working.
  6. Tmagic650 TS Ambassador Posts: 18,742   +62

     
  7. UrBusted Newcomer, in training

    Is there a different way because I just spent all my pocket money on McAfee
  8. Tmagic650 TS Ambassador Posts: 18,742   +62

    ... and this trouble started soon after you installed McAfee? Remove it temporarily and see if the BSOD's stop
  9. UrBusted Newcomer, in training

    Thanks it works now.