Physical memory dump, please help

By myryo
Oct 28, 2008
  1. i don't know if this is a hardware or software problem. i've tried researching but haven't found any solutions. so now i'm asking for help. please help, my computer is driving me insane.

    it started about a month ago, maybe a bit more. when i was doing simultaneous things on my computer like transfering large amounts of information between hdds and surfing the net, my computer screen would flash blue and restart. i took off the option of restarting and discovered that it is a physical memory dump. i don't really know what it is. this was happening on my 750 gb hdd. i tried to reinstall windows on it and the same thing happened.

    so i thought maybe it was the hdd. so i tried to install windows in my tb, which i just bought a few days ago, and i got the blue screen during set up twice. and now that set up is down, i still get it.

    i have no idea how to fix it. any help would be greatly appreciated.
  2. almcneil

    almcneil TS Guru Posts: 1,277

    My first reaction is a RAM problem. If you have more than one DIMM, pop one out and see if the problem reproduces. Then do the other one. If the problem only happens with one chip, there's your answer. If you only have one RAm DIMM, then buy another one and try it.

    -- Andy
  3. myryo

    myryo TS Rookie Topic Starter

    my brother said the same thing. i had four gigs originally. and i took one out. and i did the same things that would've usually caused the blue screens, and at first it was great. nothing happened. but then after like an hour or two, it started again. you think i should take another one out?
  4. almcneil

    almcneil TS Guru Posts: 1,277

    Yes, keep swapping until you isolate one of the chips as bad or you determine it's not the RAM DIMMs.
  5. myryo

    myryo TS Rookie Topic Starter

    thanks, i'll try that

    the blue screen just came up and i wrote down the error

    STOP: 0x0000000A (0x00000020, 0x00000002, 0x00000000, 0x805153EB)
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please run Memtest on your Ram

    Also check for any Minidumps, (located in c:\windows\minidump) that you can attach [​IMG] to a new reply
  7. greggy28

    greggy28 TS Rookie

    kimsland thanks this is my analyze.. how i can prevent the blue screen? what should i do about this>can you guide me? thanks for advanced


    FAULTING_MODULE: 804d7000 nt


    ADDITIONAL_DEBUG_TEXT: Windows SubSystem

    BUGCHECK_STR: 0xc000021a_csrss.exe_c0000005



    LAST_CONTROL_TRANSFER: from 805c5a5a to 804f9c37

    WARNING: Stack unwind information not available. Following frames may be wrong.
    f76df934 805c5a5a 0000004c c000021a f76df9b0 nt+0x22c37
    f76df970 80655377 00000001 0000004c c000021a nt+0xeea5a
    f76dfb28 8061284a c000021a 00000004 00000001 nt+0x17e377
    f76dfcd4 80612dcb c000021a 00000004 00000001 nt+0x13b84a
    f76dfd44 8054060c c000021a 00000004 00000001 nt+0x13bdcb
    f76dfd64 7c90eb94 badb0d00 00baeef0 00000000 nt+0x6960c
    f76dfd68 badb0d00 00baeef0 00000000 00000000 0x7c90eb94
    f76dfd6c 00baeef0 00000000 00000000 00000000 0xbadb0d00
    f76dfd70 00000000 00000000 00000000 00000000 0xbaeef0


    804f9c37 5d pop ebp


    SYMBOL_NAME: nt+22c37

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: ntoskrnl.exe


    Followup: MachineOwner
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Some info here on your error, and possible reasons:

    Basically in relation to incompatable software installed with your Windows OS

    Now this can be from and 3rd party application (non MS) that you may have recently installed (if so uninstall it)

    Or even Windows updates not completed (make sure to complete all windows updates)

    I would start by turning off any automatic software load with Windows
    You can do such thing in Safe Mode, by running MSCONFIG on the command line and temporarily placing it into Diagnostic mode
    Once back in Normal mode, you hopefully should be able to remove the incompatable software (Game? Antivirus? who knows it's too early to say) You need to remember what the last thing was installed, and start by removing that.

    Also (again) confirm all Windows updates have been completed

    MS fix, suggests to run "Last Known Good Configuration"
    By selecting F8 key repeatively before Windows starts up

    Please try that
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