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please help, can't turn computer on

By shelby
Sep 4, 2005
  1. Hi

    I'm wondering if there is someone that has patience here with someone who knows hardly anything at all about computers. I was trying to install my norton anti virus but it wasn't installing properly so I tried un-installing it and re-installing once again. I continued to do this about 5 times and in the end gave up and turned my computer off. When I tried to turn my computer on the next morning all I could get was the "set up utility menu" . Any help you can give would be so much appreciated.
     
  2. DonNagual

    DonNagual TechSpot Ambassador Posts: 3,566

    Couple of questions:

    1. What version of windows are you running?
    2. Can you get into safe mode?

    What do you mean by "setup utility menu"? What options are you getting?
     
  3. shelby

    shelby TS Rookie Topic Starter

    I'm running windows xp and I just turned my computer on again I am getting nothing at all
     
  4. shelby

    shelby TS Rookie Topic Starter

    computer just came back on and it says award dbios setup utiliities
     
  5. DonNagual

    DonNagual TechSpot Ambassador Posts: 3,566

    What options are you getting in that menu?
     
  6. shelby

    shelby TS Rookie Topic Starter

    it's not really giving me options, at least i dont think
    it says:

    system time
    system date
    legacy diskette a (1.44M, 3.5 in)
    legacy diskette b (none)
    floppy 3 mode support (disabled)

    primary master (auto)
    primary slave (auto)
    secondary master (auto)
    secondary slave (auto)

    language (english)
    supervisor password (disabled)
    user password (disabled)
    halt on (all errors)
    installed memory 512 mb
     
  7. patio

    patio TS Maniac Posts: 700

    Turn off "halt on all errors" and re-boot...

    patio. :cool:
     
  8. shelby

    shelby TS Rookie Topic Starter

    Excuse my ignorance but how do you turn it off?
     
  9. DonNagual

    DonNagual TechSpot Ambassador Posts: 3,566

    It's worth a shot. When you have that screen you describe above, try using your keyboard to navigate around in there. You should be able to change the settings.
     
  10. shelby

    shelby TS Rookie Topic Starter

    I manged to get to halt on "all errors" and I changed it to "no errors" If this is what you mean, it still didn't work.
     
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