I own a dell inspiron 8600, and suddenly the cd/dvd drive (philips cdrw/dvd cdd5263) has stopped working. when i put a dvd or cd i have the usual whiring sound, but the computer does not recognise the drive is there. When i go onto the safely remove hardware button, it cones up with a the drives name and a yellow warning triangle next to it. i click on that and it comes up with a page saying:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click Troubleshoot to start the troubleshooter for this device.
I click on the troubleshooter button and it takes me to a microsoft help page saying i should unistall it using the device manager, i do this, then it says i should reboot th pc, i do, nothing changes. i says i should then run the add hardware wizerd, i do, i follow the instructions...... nothing! please help!
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click Troubleshoot to start the troubleshooter for this device.
I click on the troubleshooter button and it takes me to a microsoft help page saying i should unistall it using the device manager, i do this, then it says i should reboot th pc, i do, nothing changes. i says i should then run the add hardware wizerd, i do, i follow the instructions...... nothing! please help!