please help me with my laptop problem!!!

By harry7567
Aug 5, 2007
Topic Status:
Not open for further replies.
  1. I own a dell inspiron 8600, and suddenly the cd/dvd drive (philips cdrw/dvd cdd5263) has stopped working. when i put a dvd or cd i have the usual whiring sound, but the computer does not recognise the drive is there. When i go onto the safely remove hardware button, it cones up with a the drives name and a yellow warning triangle next to it. i click on that and it comes up with a page saying:

    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    Click Troubleshoot to start the troubleshooter for this device.

    I click on the troubleshooter button and it takes me to a microsoft help page saying i should unistall it using the device manager, i do this, then it says i should reboot th pc, i do, nothing changes. i says i should then run the add hardware wizerd, i do, i follow the instructions...... nothing! please help!
  2. tipstir

    tipstir TS Ambassador Posts: 4,579   +76

    Welcome to TechSpot!

    Reboot the PC and press F2 to go into setup and check to see it the system sees the philips optical drives. .. Now remember these drives do go bad. All you can do is replace it. Another thing you can do is try clearing the unit with DVD clean disc or Open the case and see if the power is connected and the ribbon is connected both on the mobo and to the philips tightly.
  3. lamo

    lamo Newcomer, in training Posts: 570

    harry7567, check out the hidden devices in device manager window. to do it: look for "show hidden devices" tab in menus. if you will see some devices with exclamation mark after doing this, just uninstall these devices. then reboot. after rebooting check if the problem persists. if so,i think, that you should replace your dvd drive.
  4. harry7567

    harry7567 Newcomer, in training Topic Starter Posts: 22

    thank you

    Thank you both of you. I have followed your advice, and did not work. Instead of buying i new dvd drive, because the laptop is awful, and slow, and totaly pathetic, i am going to buy a new laptop, could you recomend any? my buget is between £400 and £600, and i need it to be fast, good on the internet, good for simple office programs (for secondary school homework) and, ok at running games. thank you
    harry7567
  5. almcneil

    almcneil TechSpot Guru Posts: 1,554

    Classic spyware symptom!! You CD/DVD drive stops working.

    Run the following 3 anti-spyware utilities:

    All are free.

    I just re-read your last post and you don't need to buy a new laptop. You need to cleanup your current laptop because it's full of spyware!! Repost after you've run all the utilities as you might need to run an XP repair installation.
  6. harry7567

    harry7567 Newcomer, in training Topic Starter Posts: 22

    thanks but...

    Thanks for the advice, but i run those 3 on a regular basis, and i have run them again and it has turned up nothing. thanks.
    by the way, i realy want 2 buy a new lappie, and this sort of gives me and excuse. the lappie i have got is sooo slow and awful i reay want a new one!!!!!
    thanks
    harry7567
  7. harry7567

    harry7567 Newcomer, in training Topic Starter Posts: 22

    i am going 2 run all 3 again...
  8. almcneil

    almcneil TechSpot Guru Posts: 1,554

    Slow running and CD/DVD drive not working are both classic spyware symptoms. I'd be surprised if this was NOT spyware!

    Make sure you run all 3 in Normal and Safe Modes. Also, make sure you have the latest updates for each util.

    How old is your laptop?
  9. harry7567

    harry7567 Newcomer, in training Topic Starter Posts: 22

    hi

    the laptop was bought in xmas 03, i am just scanning in safe mode.....
  10. almcneil

    almcneil TechSpot Guru Posts: 1,554

    If you're using it for work, then yes, time to buy a new one. If it's for personal use, you can still get some more mileage out it.
  11. harry7567

    harry7567 Newcomer, in training Topic Starter Posts: 22

    i am going to buy a new laptop, could you recomend any? my buget is between £400 and £600, and i need it to be fast, good on the internet, good for simple office programs (for secondary school homework) and, ok at running games. thank you
    harry7567
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.