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Please help with BSOD after playing game

By tgbtgb33
Jun 13, 2010
  1. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    Yes, that a is the code; actually the full code and definition is 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
    Typically due to a bad driver, or faulty or incompatible hardware or software. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)


    Basically due to hardware or drivers.

    Are you saying that when the minidump files are in the original Minidump Folder in Windows you are not allowed to attach them?
     
  2. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    yes, thats exactly what i am saying, and if i move them to document, i think they become corrupt or unreadable
     
  3. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

  4. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    does the downloads in that website contain viruses, becuase i do not want a BSOD and a virus on my computer at the same time
     
  5. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    Don't know. You could always save any download to your desktop and scan it with your security software.
     
  6. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    it happened again....
    this is the new message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF960000F2E59
    BCP3: FFFFFA601579DEE0
    BCP4: 0000000000000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini072210-01.dmp
    C:\Users\DAVID\AppData\Local\Temp\WER-85363-0.sysdata.xml
    C:\Users\DAVID\AppData\Local\Temp\WER4365.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
     
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    0x3B: SYSTEM_SERVICE_EXCEPTION
    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


    The following actions might prevent an error like this from happening again:

    1. Download and install updates and device drivers for your computer from Windows Update.

    2. Scan your computer for computer viruses.

    3. Check your hard disk for errors.


    * Because this might be due to video card drivers try the following as well:

    1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions; make sure the version will work with your OS) to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper but ONLY for the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay.

    4. Reboot and install new video card drivers.
     
  8. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    so the video card drivers you listed me are free and does not need to buy the actual card?
     
  9. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    My bad! :blush: I forgot you had onboard video. Sorry! :blackeye: If you haven't done so already go to the motherboard's website, find your motherboard and update the onboard video drivers.

    If this system has been built by Dell, etc., go to their website, find your system model and update from there.
     
  10. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    uhh i got another one, what's with this one?


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFFFFFFFFFFF8B
    BCP2: 0000000000000001
    BCP3: FFFFFA6000A040DC
    BCP4: 0000000000000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini080110-01.dmp
    C:\Users\DAVID\AppData\Local\Temp\WER-63866-0.sysdata.xml
    C:\Users\DAVID\AppData\Local\Temp\WER3957.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
     
  11. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    please help me!!
    my computer is dead. everything i tried it just restarts itself no matter what. i tried safe mode, debugger mode, normal mode, repair, everything and it always restarts itself. i can't boot into my operaating system anymore. what's going on and how i can fix this?
     
     
  12. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    this was the code i saw when i tried to repair my computer on blue screen

    ***STOP:0x0000007E(0xFFFFFFFFC0000005,0xFFFFF800011808C2,0xFFFFFA60023D48D8,0xFFFFFA60023D42B0)

    what does this mean?
     
  13. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    Have you tried to boot with 'Last Good Known Configuration' as well?

    And do you have windows setup DVD or Restore DVD or Recovery Partition on the HDD, to recover your system?

    Can you please attach the minidump for analysis as well?
     
  14. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    i cant access my minidump because the computer keeps restarting on me.
    where is the last good known configuration located at?
     
  15. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    Keep Pressing F8 as soon as the computer POST is complete (i.e. once the logos/BIOS info etc. disappears) you should find that option in the appearing list.

    Also, you haven't answered my question about having the DVD or recovery partition etc.

    I read somewhere Route asked about this system's age, I am assuming its no longer in warranty period, right?
     
  16. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    sorry, im not good with computers. what is the DVD or recovery partition? is it the cd they gave me to reinstall the operating system?
     
  17. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    Yes exactly that is what I am talking about.

    Do you have any important data in your folders (i.e. on C:\ drive)?
     
  18. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    yeah, i cant back them up because i cant access my computer or anything for that matter
     
  19. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    IMHO you should take this system to a qualified technician near you as you'll have a much better chance of recovering your data and getting this thing fixed, because if you choose to use those 'Recovery Disks' which came with the system, you'll (most probably) loose all your data.
     
  20. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    hi again, this morning i took out one of my ram cards, wiggled around with it, then put it back, then next time i booted it, it worked and i got onto my computer now. before i took the ram card out, it still did not work. what does this mean? do i still need to reinstall windows vista? and if i do reinstall vista, will the porblem be fixed or the ram could still have problems?
     
  21. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    Backup your data before doing anything else.

    You can't be sure about computers, but for now i'll advise you to hold and see how the system behaves. And if it crashes with blue screen again, please do post your minidumps for analysis.

    By the way while going through your previous posts, I've noticed you have told Route about an BSOD with 'A' error code, now if that error code is with '1A' error code, it can also be an PSU issue, because usually OEMs like Dell sell their PCs with poor quality PSU which are just enough for needs thats about it. This same error can also mean that there are issues with RAM.

    Lastly, its a good idea to service/clean your pc if you haven't done so in a long time.
     
  22. Sharam

    Sharam TS Rookie Posts: 538

    SUN wasnt compatible with Vista at the start, have you applied all patches and updates for the game?

    I also think drivers should be checked but wanted to post and second what Archean said about PSU, I would check the voltage in the BIOS if hardware monitor exist or with a multimeter even though this does not test the load. unless checked while gaming.

    I change so many PSUs in the Summer that I loose count specially with OEMs!
     
  23. tgbtgb33

    tgbtgb33 TS Rookie Topic Starter Posts: 32

    ]i think the problem is with my ram cards. it happened again, this time i took out 1 of the 4 ram cards, booted the computer and it did not restart. this is the results i got.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8000214F843
    BCP3: 0000000000000000
    BCP4: FFFFFFFFFFFFFFFF
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini080710-01.dmp
    C:\Users\DAVID\AppData\Local\Temp\WER-54288-0.sysdata.xml
    C:\Users\DAVID\AppData\Local\Temp\WER537C.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

    minidumps are attached, the span of these minidumps are from august 1st to august 7th 2010.
     

    Attached Files:

  24. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    All these minidumps corrupted, hence of no use.
     
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