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Please help with BSOD after playing game

Discussion in 'Windows BSOD, Freezing, Restarting Help' started by tgbtgb33, Jun 13, 2010.

  1. tgbtgb33 Newcomer, in training Posts: 32

    the one i want to attach is greater than 200kb, so i have to zip it?
  2. Route44 TechSpot Ambassador Posts: 12,022   +18

    Yes. The beauty of the Zip utility is that it compresses large files so one can attach them and then at the other end, such as myself, there are free utilities like ALZip that can open them. (I really like ALZip)
  3. tgbtgb33 Newcomer, in training Posts: 32

    does these work, these are the most recent

    Attached Files:

  4. Route44 TechSpot Ambassador Posts: 12,022   +18

    For some reason the warning message is the same: Either the files are corrupt or the Windebugger could not read them because it didn't understand the code it was written in.

    Try giving us the information as you did just previously. At least that gave us the BCC code.
  5. tgbtgb33 Newcomer, in training Posts: 32

    hold on, at first, the minidumps were in its own folder, but then when i tried to zip them and view them, it wouldn't allow me because i did not have enough permission to, so i tried moving them to documents. i could then view the actual code on the notepad, and when i tried zipping the minidumps that were moved to documents, it worked as well. but what bothers me is the fact that i could not view the minidumps that were in its original folder due to too little permission granted.
    any advices? by the way, what is the BCCode? is it the "a" in the previous post with the info on it?
  6. Route44 TechSpot Ambassador Posts: 12,022   +18

    Yes, that a is the code; actually the full code and definition is 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
    Typically due to a bad driver, or faulty or incompatible hardware or software. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)


    Basically due to hardware or drivers.

    Are you saying that when the minidump files are in the original Minidump Folder in Windows you are not allowed to attach them?
     
  7. tgbtgb33 Newcomer, in training Posts: 32

    yes, thats exactly what i am saying, and if i move them to document, i think they become corrupt or unreadable
  8. Route44 TechSpot Ambassador Posts: 12,022   +18

  9. tgbtgb33 Newcomer, in training Posts: 32

    does the downloads in that website contain viruses, becuase i do not want a BSOD and a virus on my computer at the same time
  10. Route44 TechSpot Ambassador Posts: 12,022   +18

    Don't know. You could always save any download to your desktop and scan it with your security software.
  11. tgbtgb33 Newcomer, in training Posts: 32

    it happened again....
    this is the new message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF960000F2E59
    BCP3: FFFFFA601579DEE0
    BCP4: 0000000000000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini072210-01.dmp
    C:\Users\DAVID\AppData\Local\Temp\WER-85363-0.sysdata.xml
    C:\Users\DAVID\AppData\Local\Temp\WER4365.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
  12. Route44 TechSpot Ambassador Posts: 12,022   +18

    0x3B: SYSTEM_SERVICE_EXCEPTION
    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


    The following actions might prevent an error like this from happening again:

    1. Download and install updates and device drivers for your computer from Windows Update.

    2. Scan your computer for computer viruses.

    3. Check your hard disk for errors.


    * Because this might be due to video card drivers try the following as well:

    1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions; make sure the version will work with your OS) to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper but ONLY for the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay.

    4. Reboot and install new video card drivers.
  13. tgbtgb33 Newcomer, in training Posts: 32

    so the video card drivers you listed me are free and does not need to buy the actual card?
  14. Route44 TechSpot Ambassador Posts: 12,022   +18

    My bad! :blush: I forgot you had onboard video. Sorry! :blackeye: If you haven't done so already go to the motherboard's website, find your motherboard and update the onboard video drivers.

    If this system has been built by Dell, etc., go to their website, find your system model and update from there.
  15. tgbtgb33 Newcomer, in training Posts: 32

    uhh i got another one, what's with this one?


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFFFFFFFFFFF8B
    BCP2: 0000000000000001
    BCP3: FFFFFA6000A040DC
    BCP4: 0000000000000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini080110-01.dmp
    C:\Users\DAVID\AppData\Local\Temp\WER-63866-0.sysdata.xml
    C:\Users\DAVID\AppData\Local\Temp\WER3957.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
  16. tgbtgb33 Newcomer, in training Posts: 32

    please help me!!
    my computer is dead. everything i tried it just restarts itself no matter what. i tried safe mode, debugger mode, normal mode, repair, everything and it always restarts itself. i can't boot into my operaating system anymore. what's going on and how i can fix this?
  17. tgbtgb33 Newcomer, in training Posts: 32

    this was the code i saw when i tried to repair my computer on blue screen

    ***STOP:0x0000007E(0xFFFFFFFFC0000005,0xFFFFF800011808C2,0xFFFFFA60023D48D8,0xFFFFFA60023D42B0)

    what does this mean?
  18. Archean TechSpot Paladin Posts: 5,735   +27

    Have you tried to boot with 'Last Good Known Configuration' as well?

    And do you have windows setup DVD or Restore DVD or Recovery Partition on the HDD, to recover your system?

    Can you please attach the minidump for analysis as well?
  19. tgbtgb33 Newcomer, in training Posts: 32

    i cant access my minidump because the computer keeps restarting on me.
    where is the last good known configuration located at?
  20. Archean TechSpot Paladin Posts: 5,735   +27

    Keep Pressing F8 as soon as the computer POST is complete (i.e. once the logos/BIOS info etc. disappears) you should find that option in the appearing list.

    Also, you haven't answered my question about having the DVD or recovery partition etc.

    I read somewhere Route asked about this system's age, I am assuming its no longer in warranty period, right?