Please need help dvd burner malfunctioning

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Hi my name is Crystal.
My DVD burner Model ATAPI DVD A DH20A4p ATA Device is malfunctioning.
When I put in a disc (QuickTax 2008 for example) The light comes on as it reads the disc, then when I go through windows explorer to the drive I able to see what is on the disc, but when I try to access or run one of the files I can hear the drive spin and spin and it hangs up everything the only way to power down the PC for reboot is to hold the power button down.

I have tried :
updating the firmware
uninstalling the device then rebooting and windows vista notices the device and re-installs it.

After both actions there is no change.

Please somebody help :wave:

Thanks in advance
Crystal
 
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