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[Solved] Popups and lost icons

Discussion in 'Virus and Malware Removal' started by lland, Dec 19, 2011.

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  1. Bobbye Helper on the Fringe

    Regarding your PM, the last reply here was from me- a week go. I left information regarding the Services and startup Menu. When you gave no post back, t appeared you had left the thread.

    You still have a great number of processes starting on boot.
    ===================================
    If all is well: Removing all of the tools we used and the files and folders they created
    • Uninstall ComboFix and all Backups of the files it deleted
    • Click START> then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
      [IMG]
    • Download OTCleanIt by OldTimer and save it to your Desktop.
    • Double click OTCleanIt.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    -----
    Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.

    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
    ------------------------------------------
    • You should now set a new Restore Point and remove the old restore points to prevent infection from any previous Restore Points.
    • Go to Start > All Programs > Accessories > System Tools
    • Click "System Restore".
    • Choose "Create a Restore Point" on the first screen then click "Next".
    • Give the Restore Point a name> click "Create".
    • Go back and follow the path to > System Tools.
      [*]Choose Disc Cleanup
      [*]Click "OK" to select the partition or drive you want.
      [*]Click the "More Options" Tab.
      [*]Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one.


    Empty the Recycle Bin

    Reinstall AVG. Make sure the Mbam you were using got uninstalled and progrm folder deleted. Then install the new version of Mbam.
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