TechSpot

possible faulty RAM?

By sb493
Oct 19, 2006
  1. new sony vaio sz340p, periodically goes to the blue screen of death and does a physical memory dump, then reboots. first time it did this, it didn't reboot and i had to reinstall xp pro. it does this with a variety of apps open, usually word/excel/mathematica/acrobat reader.

    i've attached the minidump files if anyone has suggestions as to what might be the problem. i've tried the windows debugger which pointed towards a symantec issue (although i don't think i used it correctly) that i patched but the problem recurred.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 10/17/2006
    Time: 11:13:05 PM
    User: N/A
    Computer: F52F2867C1364CC
    Description:
    Error code 1000007f, parameter1 00000008, parameter2 f78dcd70, parameter3 00000000, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 66 20 20 50 61 72 61 6d f Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 38 2c 20 000008,
    0038: 66 37 38 64 63 64 37 30 f78dcd70
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 30 30 30 30 00, 0000
    0050: 30 30 30 30 0000



    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 10/18/2006
    Time: 6:38:24 AM
    User: N/A
    Computer: F52F2867C1364CC
    Description:
    Error code 1000007f, parameter1 00000008, parameter2 f78dcd70, parameter3 00000000, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 66 20 20 50 61 72 61 6d f Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 38 2c 20 000008,
    0038: 66 37 38 64 63 64 37 30 f78dcd70
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 30 30 30 30 00, 0000
    0050: 30 30 30 30 0000


    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 10/18/2006
    Time: 1:24:46 PM
    User: N/A
    Computer: F52F2867C1364CC
    Description:
    Error code 1000007f, parameter1 00000008, parameter2 80042000, parameter3 00000000, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 66 20 20 50 61 72 61 6d f Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 38 2c 20 000008,
    0038: 38 30 30 34 32 30 30 30 80042000
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 30 30 30 30 00, 0000
    0050: 30 30 30 30 0000


    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 10/19/2006
    Time: 5:44:00 PM
    User: N/A
    Computer: F52F2867C1364CC
    Description:
    Error code 1000007f, parameter1 00000008, parameter2 f78dcd70, parameter3 00000000, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 66 20 20 50 61 72 61 6d f Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 38 2c 20 000008,
    0038: 66 37 38 64 63 64 37 30 f78dcd70
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 30 30 30 30 00, 0000
    0050: 30 30 30 30 0000


    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 10/19/2006
    Time: 10:19:40 PM
    User: N/A
    Computer: F52F2867C1364CC
    Description:
    Error code 1000007f, parameter1 00000008, parameter2 80042000, parameter3 00000000, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 66 20 20 50 61 72 61 6d f Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 38 2c 20 000008,
    0038: 38 30 30 34 32 30 30 30 80042000
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 30 30 30 30 00, 0000
    0050: 30 30 30 30 0000
     
  2. Rik

    Rik Banned Posts: 3,814

    A sony Vaio with norton on it has to be THE worst combination there is!!!!!!!
     
  3. Sharkfood

    Sharkfood TS Guru Posts: 1,019

    I looked at a couple of your minidumps. The one's I looked at appeared to be centralized in a Norton/Symantec driver that is failing.

    The best test I'd recommend would be to totally uninstall all things Norton, reboot then test your system. If stability is returned, then it would be safe to conclude Norton is the source.

    From there, it could be a corrupt or erroneous install or update process, or a genuine bug in Norton with latest updates. It's up to you from there if your system is stable to report to Norton or just use different software (AVG Free comes highly recommended).
     
  4. LarsenLP

    LarsenLP TS Rookie

    Just wanted to confirm that the suspect of Norton causing troubles is very plausible.

    For a month ago, I got the problem of random reboots on my laptop (ABook, not a Vaio). When it first started, it wouldn't seem to stop. I had to restart in safe mode and do a system restore to a previous point in time.

    After doing the system restore, the system would run for 3-7 days without problems. Then suddenly, out of nowhere, it would do a reboot. After doing the first reboot, I should be lucky to have 5 minutes in XP before another reboot. Always without no Blue Screen Of Death.

    This time, I really got fed up with it, and started some serious investigation.

    After running debugwiz.exe, it suggested that SYMEVENT.SYS was causing the troubles. After a reboot into Safe Mode and manual rename of the c:\Program Files\Norton and c:\Program Files\Symantec folders, XP rebooted and just kept running. Magnificent :)

    I have just renamed the Norton-folder back, so I was able to make a complete uninstall of Norton, and will reboot the system in 5 minutes and then install something like AVG!

    Just my 5 cents if it can help anyone out there!

    Some search-words for AltaVista or Google, to help others find this info:
    1000007F, random reboots, continous reboots
     
  5. Rik

    Rik Banned Posts: 3,814

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