TechSpot

Possible hardware issue - New Dell inspiron 1420

By ohadbenita
Aug 15, 2008
  1. Hi All,

    (sorry to post this message here & on device drivers, I realize this forum will be more suitable for this post...)

    I bought a new Dell Inspiron 1420 with the following specifications :

    Intel® Core™2 Duo mobile processor T5750, 3GB DDR2, 250GB HD.

    When loading vista I get this error with no ability to solve this issue whatsoever.

    the error message number is 0x0000124, which I see other people posted threads about too,
    but I can't get any usable information which can help me solve my problem.

    I tried re-installing vista, downgrading to XP, updating the bios, updating the drivers.
    Went through Dell's customer care's support personnel without any luck.

    In addition, I ran all the diagnostics software that came with the laptop -
    there's a pre-loaded software that checks all the devices and memory,
    and to be done with I ran windows memory diagnostic.

    All the diagnostic software came with nothing - all tests passed and all came up with nothing.

    I have some dump files which I don't know how to process.

    Can anyone help me shed some light on this issue ?
    Could it be a hardware problem, what is more likely (motherboard, other peripherial ?)


    *** Edited ***

    I parsed the dump file and got the following output :

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000000, MCA_ASSERT
    Arg2: 848323f0, Address of WHEA_ERROR_RECORD structure
    Arg3: b2000018, High 32 bits of MCi_STATUS MSR for the MCA bank that had
    the error
    Arg4: 06000e0f, Low 32 bits of MCi_STATUS MSR for the MCA bank that had
    the error

    Debugging Details:
    ------------------


    WHEA_ERROR_RECORD: !errrec ffffffff848323f0

    BUGCHECK_STR: 0x124_GenuineIntel

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: LuCallbackProxy

    CURRENT_IRQL: 0

    STACK_TEXT:
    81b0ef38 81ddb8b5 00000124 00000000 848323f0 nt!KeBugCheckEx+0x1e
    81b0ef8c 81adc9a8 848323f0 84caf818 84caf818 hal!HalBugCheckSystem+0xe1
    81b0efb8 81ddb7c9 84caf818 00000000 81b0eff4 nt!WheaReportHwError+0x1d0
    81b0efc8 81ddbea7 00000003 84caf818 00000000 hal!HalpReportMachineCheck+0x31
    81b0eff4 81dd799f 80154000 00000000 00000000 hal!HalpMcaExceptionHandler+0xf7
    81b0eff4 00000000 80154000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x77


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: 0x124_GenuineIntel

    BUCKET_ID: 0x124_GenuineIntel

    Followup: MachineOwner


    thanks,
    Ohad.
     
  2. woody1191

    woody1191 TS Rookie Posts: 638

Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.