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Print Spooler will not start

By sol1109
Nov 16, 2012
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  1. Spent about 10 hours trying to resolve a network printing problem on a laptop today and now I am asking for your help. The HP laptop stopped printing with the message "Print Spooler is not running". I tried starting it at services.msc but it will not start. I tried uninstalling the printer from add/remove and could only remove the printer applications but the driver will not uninstall because the print spooler is not running. I tried reinstalling the printer but it will not because the spooler is not running. I tried installing a different printer with the same failure. Microsoft FixIt identified the spooler as not running, tried to start it and it failed immediately. FixIt said it could not help. I checked windows update and it is up to date. Printers work with 4 other pc's on the network. OS: Win 7 Pro
     
  2. jobeard

    jobeard TS Ambassador Posts: 9,317   +618

    Treat it as if there are jobs in the print queue that can't be deleted. As I recall you delete the subdirectory in the Spooler directory used for that specific printer.

    Try running this troubleshooter

    === Update ===
    Here's another Wizard
     
  3. sol1109

    sol1109 TS Member Topic Starter Posts: 43

    Thank you for your reply jobeard. I had tried that but on your sugestion I retested using the troubleshooter. See the attached file for the results.
     

    Attached Files:

  4. jobeard

    jobeard TS Ambassador Posts: 9,317   +618

    Data execution prevention.
    I have added the print spooler service to the excluded list and it has solved the problem.

    For Win/7 see this

    Others, right-click My Computer->Properties>Advanced
    • Select Performance>Settings
    • Select Data Execution Prevention
    • Select Turn on DEP for all programs and services except those I select
    • Click Add
    • Paste this in to the file name box of the window that opens:
    • C:\WINDOWS\system32\spoolsv.exe
    • Select Open
    • Select OK when you receive the warning
    • Select Apply
     
  5. sol1109

    sol1109 TS Member Topic Starter Posts: 43

    When selecting OPEN for spoolsv.exe I get the msg: You can not set DEP attributes on 64 bit executables.
     
  6. Pan Wah

    Pan Wah TS Enthusiast Posts: 125   +27

    This can happen due to conflicts with IE add-ons, suggest temporarily disabling them, and if this solves it, enabling one by one to identify the culprit.
    Good luck ;)
     
  7. jobeard

    jobeard TS Ambassador Posts: 9,317   +618

    hmm; think about this a bit. The Print Spooler is a system level service and gets started at boot time.
    The browser - - any browser - - starts only when the user invokes it and the print server should already be active.
    Therefore, the browser has no interaction to start this service and add-ons are not related.
     
  8. Pan Wah

    Pan Wah TS Enthusiast Posts: 125   +27

    Ok, sorry sol, the times that this has happened (and were resolved by the above process) were imaginary, and I've made a fool of myself, just ignore me, jobeard will see you right.;)
     
  9. sol1109

    sol1109 TS Member Topic Starter Posts: 43

    Thank you all for your input. After my son completed his finals we decided to perform a complete restore as suggested by HP support. His problem has been resolved. Happy Holidays to ALL.
     

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