TechSpot

Printer won't work after installing ZoneAlarm

By risingTide
Aug 29, 2008
  1. Greetings.

    I've just installed ZoneAlarm 7.0.483 and now I cannot print using my Dell Photo AIO Printer 922. I was able to print a few days ago before the install. Also, when I shutdown ZoneAlarm completely I still can't print.

    Does anyone have any ideas?

    Many thanks!
     
  2. risingTide

    risingTide TS Rookie Topic Starter Posts: 117

    After doing some more troubleshooting I've found that I receive 3 of these errors under System in the Event Viewer every time I try to print. They occur about 2 minutes apart:

    ---------------------------
    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10010
    Date: 8/29/2008
    Time: 6:13:39 PM
    User: NT AUTHORITY\SYSTEM
    Computer: BOB
    Description:
    The server {3DD622FC-8844-430D-BF79-CAD8C795E336} did not register with DCOM within the required timeout.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    ------------------------------

    Does this help in troubleshooting?

    I have Windows XP Pro SP3, also...with all the latest printer updates.

    Thanks.
     
  3. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    go to the run->services.msc and ensure DCOM is started
     
  4. risingTide

    risingTide TS Rookie Topic Starter Posts: 117

    Yep, the DCOM Server Process Launcher is indeed started.
     
  5. risingTide

    risingTide TS Rookie Topic Starter Posts: 117

    I've also allowed the following programs in ZoneAlarm to have "Allow" (green check mark) permissions but I still cannot print:

    AIO.exe
    Dell Dell 922 Button Manager
    Printer Communiciation System
    Printer Status Window Interface
    Spooler Subsystem App


    Should something else have permission?

    Also, it sends the info to the printer but then it just hangs and doesn't print. And if I delete the job it hangs in the queue for a long time before deleting it (if it ever does).

    Any help would truly be appreciated.
    Thanks!
     
  6. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Uninstall Zone Alarm.
    Reboot.
    Uninstall the printer.
    Reboot.
    Edit the registry to get rid of all reminants of both using RegCleaner from www.majorgeeks.com.
    Reboot
    Reinstall the printer.
    Install Comodo instead of Zone Alarm.
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.