Problem detected and windows has shut down to prevent damage to pc

[sandeep14]

Hi, I have a problem with my computer. A blue screen comes up telling me the following in the attachment.

This always comes up when I try to open a file, such as an mp3 for instance.

Please can someone help as this is bugging me. I have lost some important work which I needed, I didnt expect the error to occur at that point otherwise I would have saved my work ASAP. This error has now come up several times.

Help needed desperately.

Thank you.

 

[Nodsu]

ati3duag.dll is a part of your video drivers. Try updating these to the latest version.

 

[sandeep14]

ati3duag.dll is a part of your video drivers. Try updating these to the latest version.

which video driver is it? will i find it in device manager? if so, where will it be? will it be:

Other Devices>Multimedia Video Controller

Sound, video and game controllers>video codecs?

please can someone help.

thank you

 

[SNGX1275]

Its under Display Adapters.

Get Drivers here: http://ati.amd.com/support/driver.html

 

[sandeep14]

i downloaded the "Catalyst Software Suite", and i dont know what to do next. i dont know how to use this software.

 

[Nodsu]

Just the Display Driver would have been enough..

Did you install the display drivers (you were asked to reboot)? If yes, then you don't have to do anything.