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Problem detected and windows has shut down to prevent damage to pc

By sandeep14
Jan 3, 2007
  1. hi, i have a problem with my computer. A blue screen comes up telling me the following in the attachment.

    This always comes up when i try to open a file, such as an mp3 for instance.

    Please can someone help as this is bugging me. i have lost some important work which i needed, i didnt expect the error to occur at that point otherwise i would have saved my work ASAP. This error has now come up several times.

    Help needed desperately.

    Thank you.
     

    Attached Files:

  2. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    ati3duag.dll is a part of your video drivers. Try updating these to the latest version.
     
  3. sandeep14

    sandeep14 TS Rookie Topic Starter

    which video driver is it? will i find it in device manager? if so, where will it be? will it be:

    Other Devices>Multimedia Video Controller

    Sound, video and game controllers>video codecs?

    please can someone help.

    thank you
     
  4. SNGX1275

    SNGX1275 TS Forces Special Posts: 10,689   +395

  5. sandeep14

    sandeep14 TS Rookie Topic Starter

    i downloaded the "Catalyst Software Suite", and i dont know what to do next. i dont know how to use this software.
     
  6. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    Just the Display Driver would have been enough..

    Did you install the display drivers (you were asked to reboot)? If yes, then you don't have to do anything.
     
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