Problem trying to instal sims 2 double deluxe.

By Keepnualwayz
Jan 8, 2010
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  1. Hi I got the sims 2 double deluxe game and when I try to install it on my laptop I get a message saying:

    Windows cannot read from this disk. The disk might be corrupted, or it could be using a format that is not compatible with Windows.

    I can, however, install it fine on my desktop. I got this disk new from the store and i am using a system with windows XP on it so I have No idea why this is happening? ideas? suggestions?


    im at a loss on solving this. thanks
  2. mailpup

    mailpup TS Special Forces Posts: 8,385   +205

    Is this a DVD and your laptop only has a CD drive?
  3. Keepnualwayz

    Keepnualwayz Newcomer, in training Topic Starter

    i am under the impression i can play dvds on my laptop. I am putting it in the cd drive though because its the only on on here. Is there a way to check if it is capable of playing dvds?
  4. mailpup

    mailpup TS Special Forces Posts: 8,385   +205

    Do you have a movie DVD to test with?

    You can run a dxdiag, save the information and get the model number of the optical drive. From that we could google to see what kind of drive it is.
  5. Keepnualwayz

    Keepnualwayz Newcomer, in training Topic Starter

    ok ran it and saved the info i do not see a optical drive category what is it under?
  6. mailpup

    mailpup TS Special Forces Posts: 8,385   +205

    Scroll down to "Disk & DVD/CD-ROM Drives."
  7. Keepnualwayz

    Keepnualwayz Newcomer, in training Topic Starter

    this is what it says

    ------------------
    Drive: C:
    Free Space: 11.3 GB
    Total Space: 19.1 GB
    File System: NTFS
    Model: IC25N020ATDA04-0

    Drive: D:
    Model: TOSHIBA CD-ROM XM-1902B
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 12:00:00, 49536 bytes
  8. mailpup

    mailpup TS Special Forces Posts: 8,385   +205

    Your drive D is a CD-ROM drive only, meaning it can only read (not write) CDs and not DVDs. If your game disk is a DVD, you can't use this drive to install the game. You would need an external DVD drive that you could connect via USB or perhaps firewire if your laptop has such a connection. As an alternative you can replace the CD-ROM drive with a DVD drive.
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