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Problem with Audio

By korey19
Sep 5, 2009
Topic Status:
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  1. My computer had never had a problem with sound. It always worked great.

    In February, my sound somehow stopped working, and we could not figure out how to fix it. Here's some info

    Computer Type : Acer Aspire T100
    Sound : Realtek AC'97

    Here's what I do

    Control Panel > Sounds, Speech, and Audio Devices > Change the Sound Scheme .

    On RealTek AC'97, it says


    Manufacturer : Realtek
    Location : PCI Bus 0, Device 31, Function 5

    Device Status : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code39)


    I just want my sound back. :(

    Any help?
     
  2. strategic

    strategic TechSpot Paladin Posts: 1,274

    What o/s version are you running?
    I've come across times where drivers become corrupt after a Windows update. (rare)
    Have you tried a driver update / rollback?
     
  3. korey19

    korey19 TS Rookie Topic Starter

    Sorry, I'm not too smart with computers.

    I tried a Windows update, got nothing. Whats a rollback?

    And what does O/S mean? Like, what version? (I'm running XP)

    Thanks for the help ^^
     
  4. strategic

    strategic TechSpot Paladin Posts: 1,274

    O/S = operating system - you're using Windows XP.
    Rollback is basically the opposite of update, if you update a certain driver and find that the applicable hardware isn't functioning properly, you try to rollback the driver to use the old version again.
    You do that by opening 'system properties' (right-click 'my computer') under the hardware tab, select "Device Manager" and search for your Realtek tab under "Sound,Video ad Game controllers". If you 'right-click' the Realtek AC97 tab, under properties is where you do your troubleshooting. Under the Driver tab, you can choose to update or rollback.
    Chances are, you did a Windows update which caused it not to support your AC97 version, that's why you need to check the drivers first, if that doesn't work, you check the hardware itself.
     
  5. strategic

    strategic TechSpot Paladin Posts: 1,274

    O/S = operating system - you're using Windows XP.
    Rollback is basically the opposite of update, if you update a certain driver and find that the applicable hardware isn't functioning properly, you try to rollback the driver to use the old version again.

    You do that by opening 'system properties' (right-click 'my computer') under the hardware tab, select "Device Manager" and search for your Realtek tab under "Sound,Video and Game controllers". If you 'right-click' the Realtek AC97 tab, under properties is where you do your troubleshooting. Under the Driver tab, you can choose to update or rollback.
    Chances are, you did a Windows update which caused it not to support your AC97 version, that's why you need to check the drivers first, if that doesn't work, you check the hardware itself.
     
  6. korey19

    korey19 TS Rookie Topic Starter

    Thanks, I'll try doing a rollback in an hour.
     
  7. strategic

    strategic TechSpot Paladin Posts: 1,274

    ...any luck?
     
  8. korey19

    korey19 TS Rookie Topic Starter

    We don't have a backup, apparently. I downloaded a driver, but I'm not sure how to install it..
     
  9. strategic

    strategic TechSpot Paladin Posts: 1,274

    Open your device manager, under sound, video, game controllers, select update driver, under the driver menu. After the wizard appears, select "install from a list or specific location (Advanced). Point to the driver location and install away! :)
     
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