I signed up to Wanadoo Broadband but am having problems getting my Speedtouch 330 modem to work. I have installed the driver and Dr Speedtouch, plugged the Speedtouch 330 to my USB drive but I am unable to get any further.
When I hover my mouse over the Speedtouch diagnostics icon in the tool bar I am told the modem is not plugged in, which it quite clearly is. When I hover the mouse over the status icon (which has a red circle with an exclamation mark in it) I am told it is disconnected (i.e. the device is plugged in but not connected to the phone line, which is true). I then click on the status icon to bring up the status window, and click on the diagnostics button at the bottom of that window. I then start the test and am told there is a problem with my computer. I click troubleshoot and am told there is no device driver installed. Again this is not the case, and I have removed and reinstalled the driver numerous times.
The USB light on the modem is flashing red. The ADSL light is not on.
One thing I have noticed is that I do not get a "found new hardware" window pop up after I install the driver and plug the modem in, yet according to some of the literature about the Speedtouch 330 I have found on the internet this is supposed to happen. Is it possible there is something wrong with my Windows installation? The USB ports are working fine as I have tested other devices on them.
Wanadoo have suggested I download an updated driver from the Speedtouch website, which I have done and it hasn’t made any difference. They then suggested that maybe my chipset may need updating, although as I bought my computer brand-new in July (I think) I can’t see it being a chipset problem.
These are the technical specifications of my computer:
Operating System: Microsoft Windows XP Professional
Processor: AMD Athlon 64 FX-53 Processor with HyperTransport
Motherboard: ASUS A8V Deluxe - VIA K8T800 Pro Motherboard
The modem was free so if a simpler solution would be to buy a new modem, by all means suggest it, as long as you can recommend one!
When I hover my mouse over the Speedtouch diagnostics icon in the tool bar I am told the modem is not plugged in, which it quite clearly is. When I hover the mouse over the status icon (which has a red circle with an exclamation mark in it) I am told it is disconnected (i.e. the device is plugged in but not connected to the phone line, which is true). I then click on the status icon to bring up the status window, and click on the diagnostics button at the bottom of that window. I then start the test and am told there is a problem with my computer. I click troubleshoot and am told there is no device driver installed. Again this is not the case, and I have removed and reinstalled the driver numerous times.
The USB light on the modem is flashing red. The ADSL light is not on.
One thing I have noticed is that I do not get a "found new hardware" window pop up after I install the driver and plug the modem in, yet according to some of the literature about the Speedtouch 330 I have found on the internet this is supposed to happen. Is it possible there is something wrong with my Windows installation? The USB ports are working fine as I have tested other devices on them.
Wanadoo have suggested I download an updated driver from the Speedtouch website, which I have done and it hasn’t made any difference. They then suggested that maybe my chipset may need updating, although as I bought my computer brand-new in July (I think) I can’t see it being a chipset problem.
These are the technical specifications of my computer:
Operating System: Microsoft Windows XP Professional
Processor: AMD Athlon 64 FX-53 Processor with HyperTransport
Motherboard: ASUS A8V Deluxe - VIA K8T800 Pro Motherboard
The modem was free so if a simpler solution would be to buy a new modem, by all means suggest it, as long as you can recommend one!
