Hi everyone,
I have the following issue with my desktop following struggle with Kaspersky Anti-Virus 2009. I could not browse internet correctly with version 2009 so I decided to re-install version 7. I finally managed to do so after many issues and many e-mails and calls with Kaspersky's help line.
Then Kaspersky 2007 started playing, every 10 minutes I would get Blue Screen of Death and PC was crashing. By reading a thread I discovered that this was possibly due to an issue with remnants of Norton, I therefore went online to deactivate Norton Utilities 2003 which was still on my PC.
Then big problems happened:
When I restarted the PC, I could not launch a single application, all Icon where blank, even in safe mode. I could not launch PC using DVD/CD Rom.
I was getting a runDll32.exe message: Windows cannot open this file.
What is weird is that Internet explorer is till operation which means I can browse the internet but I cannot download anything. I cannot run a single application , not even Kaspersky, Hijackthis or even Outlook or Excel.
I have restarted several times in safe mode with no success, same issues, everything is frozen.
What do you suggest I do? Is this a hardware issue with my C drive being damaged? Or is there a way I can solve this if it is a software issue?
Even when I open a CD rom I cannot launch any application.
Thank you in advance for your assistance.
I have the following issue with my desktop following struggle with Kaspersky Anti-Virus 2009. I could not browse internet correctly with version 2009 so I decided to re-install version 7. I finally managed to do so after many issues and many e-mails and calls with Kaspersky's help line.
Then Kaspersky 2007 started playing, every 10 minutes I would get Blue Screen of Death and PC was crashing. By reading a thread I discovered that this was possibly due to an issue with remnants of Norton, I therefore went online to deactivate Norton Utilities 2003 which was still on my PC.
Then big problems happened:
When I restarted the PC, I could not launch a single application, all Icon where blank, even in safe mode. I could not launch PC using DVD/CD Rom.
I was getting a runDll32.exe message: Windows cannot open this file.
What is weird is that Internet explorer is till operation which means I can browse the internet but I cannot download anything. I cannot run a single application , not even Kaspersky, Hijackthis or even Outlook or Excel.
I have restarted several times in safe mode with no success, same issues, everything is frozen.
What do you suggest I do? Is this a hardware issue with my C drive being damaged? Or is there a way I can solve this if it is a software issue?
Even when I open a CD rom I cannot launch any application.
Thank you in advance for your assistance.