TechSpot

Programs not running

By tixilix72
Nov 22, 2008
  1. Hi everyone,

    I have the following issue with my desktop following struggle with Kaspersky Anti-Virus 2009. I could not browse internet correctly with version 2009 so I decided to re-install version 7. I finally managed to do so after many issues and many e-mails and calls with Kaspersky's help line.
    Then Kaspersky 2007 started playing, every 10 minutes I would get Blue Screen of Death and PC was crashing. By reading a thread I discovered that this was possibly due to an issue with remnants of Norton, I therefore went online to deactivate Norton Utilities 2003 which was still on my PC.

    Then big problems happened:

    When I restarted the PC, I could not launch a single application, all Icon where blank, even in safe mode. I could not launch PC using DVD/CD Rom.
    I was getting a runDll32.exe message: Windows cannot open this file.
    What is weird is that Internet explorer is till operation which means I can browse the internet but I cannot download anything. I cannot run a single application , not even Kaspersky, Hijackthis or even Outlook or Excel.

    I have restarted several times in safe mode with no success, same issues, everything is frozen.

    What do you suggest I do? Is this a hardware issue with my C drive being damaged? Or is there a way I can solve this if it is a software issue?
    Even when I open a CD rom I cannot launch any application.

    Thank you in advance for your assistance.
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  3. tixilix72

    tixilix72 TS Rookie Topic Starter

    Hi again

    The problem is that I cannot download any application to my pc or even launch an application, even in safe mode, VGA mode. The PC won't even let me launch a CD based application.

    Do you think the pc is just toasted and need replacing?
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    The following is due to knowing nothing about your computer specs or Windows version :confused:

    Microsoft's Windows XP Professional Repair Install step by step
    http://www.windowsxpprofessional.windowsreinstall.com/installxpcdrepair/part3.htm

    Microsoft's Windows XP Home Repair Install step by step
    http://www.windowsxphome.windowsreinstall.com/installxpcdrepair/part3.htm

    Vista Repair:
    http://www.windowsreinstall.com/winvista/index.htm
    http://vistahomepremium.windowsreinstall.com/repairstartup/repairstartup.htm

    System Restore Vista:
    http://www.windowsvista.windowsrein...m/repairsystemrestore/repairsystemrestore.htm

    System Restore Xp
    http://support.microsoft.com/kb/304449/en-us


    Also...

    Please put your System Specs information in your Profile

    If you have a brand name computer (like Dell; HP; or other) please place the Computer name & Model number in your Mobo field of your Profile
     
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