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Question about reinstalling Win with a different OEM disc

  1. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +182

  2. horseatingweeds

    horseatingweeds TS Rookie Topic Starter Posts: 27

    Yes, I have the product key. I contacted Gateway, but they couldn't help. They suggested buying a new license.

    Instead I cleared off the whole XP installation and installed Ubuntu Linux.
     
  3. beauty

    beauty TS Rookie Posts: 64

    why wouldn't gateway help? Is the machine too old for them to support any more?

    I did find this link that explains how to use combofix to install a recovery console if you don't have a windows CD

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix#manual_recovery


    From all I have read, you are not supposed to use combofix unless you have been trained so I would not use it without help from someone who knows what they are doing.
     
  4. horseatingweeds

    horseatingweeds TS Rookie Topic Starter Posts: 27

    There is some kind of number Gateway needed, which, according to them should be in a "Gateway" folder (which I didn't have) or in the BIOS (which was forgotten password protected) Without that number they gave up.
     
  5. Leeky

    Leeky TS Evangelist Posts: 3,797   +116

    They should be able to tell you how to remove the password protection for your BIOS.
     

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