Despite many fond memories of Radio Shack's past, my recent experience has been that every Radio Shack in my area looks worndown, unrepaired, empty of customers and goods.
I recently sought a pair of 2200uf 16v radial electrolytic capacitors to fix my Samsung TV. It was the work of moments to look up five sources online, but it's a fairly cheap item (0.25 to 0.67 bucks each) and the shipping would be ten times that, so figured why not try a trusty old brick-and-mortar for a change? Off I went on a brief tour of the three Radio Shacks in my city.
Each had recently been through a makeover, the kind where a "sales experience space" is carved out of the forward show floor, said bullpens fenced with the store's sexiest SKUs (cells, TVs, cameras) where the salespeople are supposed to corral their prospective customers and wait for that urge-to-charge gleam to come into their eyes.
Problem is of course, the boys back at corporate got their bullpen by sacrificing half the freestanding shelving on the floor diagram, and by condensing every stocking area to fit in what's left. They also forgot to throw in the actual salespeople, instead hiring combination shiftmanager/stocker/shipping&receiving drone #1 and runner/restocker/custodial drone #2 to greet the customers. Somehow, there weren't any customers....
In each store, once I made my way through the (completely uninhabited) experience space into the (recently and hastily reset) stocking ghetto, I found their entire stock of discrete passives had been reduced to a five by three foot box of drawers. In each store I pulled out outsized drawers and poked through the loose-stacked baggies inside until I was sure there were no 2200uf 16V radials lurking in the mess, then pushed the drawers shut and walked out. In each store the shift staff loitered around the sales counter the entire time, waiting out my visit with that sullen look that says He's Not Here For A Phone So He's Going To Leave Emptyhanded.
I then jumped online and ordered the parts from Jameco, throwing in a little desoldering braid to make the eight bucks shipping seem more worthwhile. Two days later my Samsung worked again, and Radio Shack went back to being a place I never visit anymore.
Like I said, I remember what Radio Shack used to be like. The stores used to be clean, well-lit, friendly and stocked. You walked by a few kiosks up front pushing the phones and toys and found a nerve center of electronics customization and repair beyond it, a nerd heaven of peghooks groaning with surplus as well as stock components, enough ICs and discretes to build your own air-traffic control radar and that cool guy who used to TA electronics at your high school waiting to help you if you got stuck on your project.
Now, it feels like where you pick up an anally concealable cellphone on your way to the county lockup. Kinda...seamy.