TechSpot

Random blue/black screen, Win7 Pro

By Preesrak
Nov 21, 2011
Post New Reply
  1. I am currently in the process of troubleshooting a computer that BSOD's randomly. It always happens after some amount of idle time according to the user that uses it. I would appreciate any direction you can provide so I can stop this from happening. I have attached the .dmp file and I will list the checks I have done so far.

    Memtest+ 86
    Chkdsk
    verifier.exe
    HP built in tests

    Thank you for your help.

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,813   +159

    What are the complete computer specs? We are not sitting next to you and we can't read you mind :)
  3. Preesrak

    Preesrak TS Rookie Topic Starter

    Specs are: 3.2ghz intel i3, 2gb RAM, everything else is integrated hardware. If you need more specifics on other things I will have to get them this evening when I have access to the computer.
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,813   +159

    Alright, when you get back to the computer... Have you seen the BSOD's yourself?
  5. Preesrak

    Preesrak TS Rookie Topic Starter

    No, I haven't been able to catch them. I'm thinking I might try forcing it to sleep or into other power save modes to see what that does. I'll have a chunk of time to focus on it towards the end of the day.
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,813   +159

    Because of the tests you have already run, it could be an overheating issue. Check the inside for dust and other debris while you are there
  7. Preesrak

    Preesrak TS Rookie Topic Starter

    Forced it to sleep last night and I couldn't bring it back up from there no matter how many times I tried. Ended up subduing the Sleep ability until I can get a chance to do some repair work to the Windows environment or re-image it altogether. Thank you for your prompt responses!
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,813   +159

    A clean install of Windows might help...


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.