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Random computer crash

By LeeUK
Aug 13, 2007
  1. Hey there. For a few months i've been having problems playing games. My computer will suddenly lock up in game, but i'm still able to talk and listen on ventrilo / teamspeak for several seconds. This will be proceeded with the system restarting suddenly. I had the same problem, but it was slightly different when it first started happening. I'd be able to talk / hear for several seconds, and then the last block of sound would rapidly loop. I then needed to manually hit the restart button on my PC.

    Specs:

    AMD Athlon 64 3800+ ~2.4ghz
    Windows XP
    Nvidia 7600GS graphics card
    2GB ram

    The crash is occuring in DirectX 9 games. I've tried updating direct x, but that hasn't sorted the problem. It happens in both Battlefield 2, and counter-strike: Source. I've not tried any other games, apart from Guild Wars and World of Warcraft, which doesn't seem to crash my computer.

    Sometimes it will crash several times. Other times it won't crash at all. It happens 2 times a day on average.

    All help apprieciated.
    Lee.
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Go and read this thread HERE and see if it helps you to identify the culprit.

    If it doesn`t, attach 5 or 6 of your latest minidumps to your next reply.

    Regards Howard :wave: :wave:
     
  3. LeeUK

    LeeUK TS Rookie Topic Starter

    Thanks for the reply.

    After viewing the event manager, i appear to be getting the error:

    The device, \Device\CdRom0, has a bad block.

    Could this have anything to do with this?


    Also, if i remember correctly, when my computer is crashing, i hear a funny fan noise. My PSU's fan turns on when it needs to, and i'm wondering if this noise is anything to do with this.

    Regards, Lee.
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    I don`t think the cd-rom bad block would be the cause of your crashes, but you never know.

    The noises emanating from the psu fan may well be an indication of an impending failure.

    If the troubleshooting steps don`t help, then post the requested minidumps.

    Regards Howard :)
     
  5. LeeUK

    LeeUK TS Rookie Topic Starter

    There's only three files in the minidump folder. I've attached them to this post.
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    2 minidumps crash at you Nvidia graphics card drivers nv4_disp.dll.

    1 minidump crashes at ntkrnlpa.exe. This is a Windows OS file and is probably not the actual culprit.

    Try uninstalling you graphics card divers and installing a different version.

    Regards Howard :)
     
  7. LeeUK

    LeeUK TS Rookie Topic Starter

    It seems that updating the drivers hasn't solved the problem. I updated them a while a go, and problem has still persisted.

    There are no newer version as far as i'm aware.
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Can you give details of your psu? I need to see the brand, wattage and the output in amps on the 12volt rail. Also, download the free Everest programme and check your temperatures and voltages.

    Regards Howard :)
     
  9. LeeUK

    LeeUK TS Rookie Topic Starter

  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Everything seems to be in order there.

    The only suggestions I have for you at this stage is to try an older graphics driver. If that doesn`t help, open the side panel of your case and aim a deskfan at your graphics card. See if that reduces the crashes.

    Please post any further minidumps you have.

    Regards Howard :)
     
  11. LeeUK

    LeeUK TS Rookie Topic Starter

    Could having my case in a confined space have anything to do with this? My case in under my desk, and there isnt much airflow down there (As the computer is on a 45 degree slant, with the fan pointing into the corner).

    Lee.
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Taking off the side panel and aiming a deskfan into the case, will prove one way or the other if it`s an overheating problem.

    Regards Howard :)
     
  13. 1bellb

    1bellb TS Enthusiast Posts: 86

    Well, i used to have the same problem but i then had my graphics driver updated and also i added another 2GB or RAM to my PC and then it worked fine, the only problem i have now is with PunkBuster which is really annoying
     
  14. LeeUK

    LeeUK TS Rookie Topic Starter

    Doesn't seem to have done the trick Howard.
     
  15. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Post any further minidumps you have.

    Regards Howard :)
     
  16. Condor

    Condor TS Maniac Posts: 388

    your CPU temp looks fine. [i got the exact temperature after playing CS:S]
    Try open your game, play for 1 min, shut if off and tell us your CPU and Video card temp using Howard Everest link =]
     
  17. LeeUK

    LeeUK TS Rookie Topic Starter

    I've attached my minidumps to this reply. I'll post my temperatures after playing Source.
     
  18. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Two crash at your video card drivers and one with ntkrnlpa.exe. All have a bugcheck of 8E.

    0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

    I still think it`s a driver issue with your video card, but it might be an idea to check if there`s a bios update available for your system.

    Regards Howard :)
     
  19. LeeUK

    LeeUK TS Rookie Topic Starter

    I've noticed that from time to time, asus probe will tell me that one of the fans of stopped, and my MB temperature is way over 120 oC.

    Any ideas?
     
  20. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    If that mobo temp is correct, not only is something seriously wrong, but I don`t see how it could function at all.

    Check your temps in bios and see what is says.

    Regards Howard :)
     
  21. LeeUK

    LeeUK TS Rookie Topic Starter

    Restarting my computer fixes the fan problem. My computer still functions fine when this reading happens. Could it be incorrect?

    I don't know how my mobo could get that hot from one fan stopping =\
     
  22. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    I can`t see your mobo being that hot. If it were, it would have stopped working altogether.

    In other words the temp reading must be wrong.

    Regards Howard :)
     
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