Random computer shutdown

By Al3373
Mar 24, 2011
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  1. Almost every evening my computer shuts down and reboots. Then an error message shows up

    The system has recovered from a serious error.

    when I click on the more detials, I get this

    BCCode : 1000000a BCP1 : 00000250 BCP2 : 00000002 BCP3 : 00000001
    BCP4 : 804FCE4A OSVer : 5_1_2600 SP : 3_0 Product : 768_1

    Any idea on how I would trouble shoot this?
  2. TekGun

    TekGun TS Booster Posts: 156   +17

    If the system temps are okay, and the power supply is adequate then download and run memtest86+ from, or just swap out the ram you have to test the sticks individually if you don't want to use memtest. I would say that's where the problem is.
  3. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    The error code A is more likely to be associated with a bad driver or incompatible software.

    Did you install any new software before this problem started?

    What anti virus and/or third party firewalls are you using?
  4. Al3373

    Al3373 TS Rookie Topic Starter

    Not sure on recent software but I had recently installed new RAM

    using AVG antivirus and Scotty On Patrol firewall software
  5. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Welcome back. That security software should be ok. To see what is going on when the BSOD happens please follow this to attach you minidump files to your next post so they can be analysed.

  6. Al3373

    Al3373 TS Rookie Topic Starter

    have now enclosed the minidump files

    Attached Files:

  7. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    First, have you carried out the checks that Tekgun suggested? Memory is quite often the cause of BSOD's and as the mindumps are all different that adds to the evidence.

    Two of the minidumps suggest hardware, unfortunately the log does not tell you which item of hardware is to blame. The crash with code A in these dumps is one that states hardware so it could well be the memory,

    Check that you have the correct voltage set in the Bios for the new RAM.

    Any overclocking on the CPU should be stopped.

    Download this to keep a check on your CPU temperature

    Make sure all your drivers are up to date.

    Run the diagnostics on your hard drive as follows.


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