Hello my parents bought a Dell 1558 studio laptop a year and a half ago I'm only a high school student and don't know about computers specs so i ran CCleaner which said Windows 7 64bit Intel Core i7 CPU Q 720 @ 1.60 GHz, 3.0GB Ram, ATI Mobility Radeon HD 5470 For the last 2 months it freezes a few minutes after loading, display stays completely still (like an image), computer always makes louder noise when frozen. I have to hold the power button to turn it off but if I don't then it stays around 10 minutes frozen like that before turning off. If i restart it anytime soon after a freeze then it will freeze right after loading again. I found out that if I disconnect/reconnect the power and wait a few hours then there is like a 65% chance it wont freeze just for that session. I use it for gaming but the freezes happen even when i don't do anything It froze even in safe mode and even if i run a separate windows 7 instead. I have already tried reinstalling windows 7 and the drivers using discs which came with the laptop. Then I Updated the drivers using downloads from the dell website. I doubt its the temp because it often happens even when i just turn it on (also i have 4 mini external fans under it and i leave 2 inches of space under it). I have not changed any of the hardware and i bought it brand new from Dell. I don't know what else to do, help on this would be much appreciated.