Resolved Random iFrame window showing on IE only

[sebastianp]

hi, I am working on my company website www.ctsciencecenter.org which is a non-profit organization in Hartford, CT. We are experiencing very strange behavior on our home page while browsing the site in IE. It looks like a iframe window at the bottom of the home page that views other random sites. This does not happen on Chrome, Safari or other web applications. There is nothing in the html code either.
Please help!

thank you,

 

[Bobbye]

That is an impressive site! But I recommend that you get the services of the IT to help you. I can have you run scans and look for malware, but I am reluctant to do any more.
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If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

When you have finished, leave the logs for review in your next reply .
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My Guidelines: please read and follow:

• Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
• Read my instructions carefully. If you don't understand or have a problem, ask me.
• If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
• Follow the order of the tasks I give you. Order is crucial in cleaning process.
• File sharing programs should be uninstalled or disabled during the cleaning process..
• Observe these:
  [o] Don't use any other cleaning programs or scans while I'm helping you.
  [o] Don't use a Registry cleaner or make any changes in the Registry.
  [o] Don't download and install new programs- except those I give you.
• Please let me know if there is any change in the system.

If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
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[sebastianp]

Thank you Bobbye for such a quick respond. I will follow up with my IT department. Is there anything specific I should mention ir pint out rather than what I've posted?

 

[Bobbye]

Your description should be enough for the IT. Best of luck to you.