Hello,
I am in dire need of some guidance in removing malicious files and potential viruses from my system. Initially, I believed it only to be the iexplore issue with random pop ups, but in examining my start up and service areas in msconfig, I believe there are other embedded programs causing trouble, some of which I have not been able to disable or remove. I've been looking through my start up programs and attempting to disable some of the obvious malware programs (e.g. boob support, film ball mix, love axis, etc), but I cannot disable userinit, which according to detailed start up database listings is the direct result of a virus.
I finished steps 1-8 of the updated Malware removal instructions and have posted the three requested logs. I also ran Lavasoft Adware, Spybot, and several full scans with Corporate Symantec Antivirus before beginning the 8 step removal process.
As far as symptoms go, my main problem has been random pop-ups for things like Ebay, Xboxes, Stopzilla Adware Killer, etc using the IE browser, both when said browser is open and when it is not open. They are not rapid fire pop ups. It is a single pop up every so often. Also, there are multiple entries of iexplore, which are eating up memory and CPU usage. The number of iexplore tasks appears to have gone down after the 8 step process (I.e. two iexplore tasks are currently listed as opposed to three or four).
Also, during some of my restarts, my computer would tend to stop with just the backdrop up without the icons or task bar when I first boot up. If I go into task manager and fiddle around or open up a new task, it then loads. It has not done this with every restart, however.
Any guidance would be much obliged!
Thank you very much in advance for any and all help.
I am in dire need of some guidance in removing malicious files and potential viruses from my system. Initially, I believed it only to be the iexplore issue with random pop ups, but in examining my start up and service areas in msconfig, I believe there are other embedded programs causing trouble, some of which I have not been able to disable or remove. I've been looking through my start up programs and attempting to disable some of the obvious malware programs (e.g. boob support, film ball mix, love axis, etc), but I cannot disable userinit, which according to detailed start up database listings is the direct result of a virus.
I finished steps 1-8 of the updated Malware removal instructions and have posted the three requested logs. I also ran Lavasoft Adware, Spybot, and several full scans with Corporate Symantec Antivirus before beginning the 8 step removal process.
As far as symptoms go, my main problem has been random pop-ups for things like Ebay, Xboxes, Stopzilla Adware Killer, etc using the IE browser, both when said browser is open and when it is not open. They are not rapid fire pop ups. It is a single pop up every so often. Also, there are multiple entries of iexplore, which are eating up memory and CPU usage. The number of iexplore tasks appears to have gone down after the 8 step process (I.e. two iexplore tasks are currently listed as opposed to three or four).
Also, during some of my restarts, my computer would tend to stop with just the backdrop up without the icons or task bar when I first boot up. If I go into task manager and fiddle around or open up a new task, it then loads. It has not done this with every restart, however.
Any guidance would be much obliged!
Thank you very much in advance for any and all help.