rubikwizard
Posts: 7 +0
Hi, this is my first post here, so hello to everyone!
I have read through the posting guidance and acted upon advice given regarding such a problem (run check disk, clean dust out, re-seat RAM, check fans functioning, etc.). I realise there are lots of similar posts to this and I have read through many of them but am having trouble trying to track down the cause of the errors. (I also ran Memtest for about 12 hours with no errors reported)
I have a 2yr old HP Compaq Presario Computer Model SR1000 Prod# RC522AA-ABU (that's what it says on the sticker, but the help page (from START-HELP) reports it as a SR1937UK Desktop PC)
Win XP Home SP3
Intel Pentium D CPU 3.20 Ghz
2 Gb RAM
NVIDIA GeForce 7500LE
MotherBoard PCI Express RC410-M Rev 1.03
I'm not sure of the PSU specs (Bestek ATX-300-12Z CCR) but the following info is stuck to the side of it:
+12V 19A
-12V 0.8A
+5V 30A
+5VSB 2A
+3.3V 28A
+5V & +3.3V 180W MAX
+5V & +12V 288W MAX
The hardware is unmodified from purchase except for the addition of a 2nd optical drive (installed at purchase).
The computer has been running fine for nearly 2 years, but recently has started random resetting. This usually occurs during bootup/startup and then the booting procedure loops several times until Windows actually starts. Occasionally it can happen while running an application (screen just goes black then computer restarts 2 or 3 times before working again). These resets do not happen all the time, and often the computer will be okay for many days and then it will suddenly strike again.
No new software or hardware has been added for nearly a year and as far as I am able to tell I have applied all available updates to the system.
I have viewed the event log and the last 3 critical errors are as follows:
==================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 01/09/2008
Time: 17:09:49
User: N/A
Computer: DAVE_OFFICE
Description:
Error code 1000008e, parameter1 c000001d, parameter2 80652efa, parameter3 baab75dc, parameter4 00000000.
For more information, see Help and Support Center at
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 31 64 2c 20 00001d,
0038: 38 30 36 35 32 65 66 61 80652efa
0040: 2c 20 62 61 61 62 37 35 , baab75
0048: 64 63 2c 20 30 30 30 30 dc, 0000
0050: 30 30 30 30 0000
=================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 01/09/2008
Time: 17:09:41
User: N/A
Computer: DAVE_OFFICE
Description:
Error code 1000008e, parameter1 c000001d, parameter2 804efb9d, parameter3 b5dc9bf0, parameter4 00000000.
For more information, see Help and Support Center at
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 31 64 2c 20 00001d,
0038: 38 30 34 65 66 62 39 64 804efb9d
0040: 2c 20 62 35 64 63 39 62 , b5dc9b
0048: 66 30 2c 20 30 30 30 30 f0, 0000
0050: 30 30 30 30 0000
==========================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 01/09/2008
Time: 17:08:44
User: N/A
Computer: DAVE_OFFICE
Description:
Error code 00000019, parameter1 00000020, parameter2 e10c92aa, parameter3 e10c9e1a, parameter4 0d6e0414.
For more information, see Help and Support Center at
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 31 0000001
0020: 39 20 20 50 61 72 61 6d 9 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 32 30 2c 20 000020,
0038: 65 31 30 63 39 32 61 61 e10c92aa
0040: 2c 20 65 31 30 63 39 65 , e10c9e
0048: 31 61 2c 20 30 64 36 65 1a, 0d6e
0050: 30 34 31 34 0414
===========================================================
I have also attached a few mini dumps to this message.
I would be extremely grateful if anyone could point me in the right direction. Any help much appreciated.
Thankyou
Quick update - I have downloaded and run the speedfan utility as suggested in the sticky and all voltages are easily within the 5% error margin (except the negative ones - which I believe are not essential?)
I have read through the posting guidance and acted upon advice given regarding such a problem (run check disk, clean dust out, re-seat RAM, check fans functioning, etc.). I realise there are lots of similar posts to this and I have read through many of them but am having trouble trying to track down the cause of the errors. (I also ran Memtest for about 12 hours with no errors reported)
I have a 2yr old HP Compaq Presario Computer Model SR1000 Prod# RC522AA-ABU (that's what it says on the sticker, but the help page (from START-HELP) reports it as a SR1937UK Desktop PC)
Win XP Home SP3
Intel Pentium D CPU 3.20 Ghz
2 Gb RAM
NVIDIA GeForce 7500LE
MotherBoard PCI Express RC410-M Rev 1.03
I'm not sure of the PSU specs (Bestek ATX-300-12Z CCR) but the following info is stuck to the side of it:
+12V 19A
-12V 0.8A
+5V 30A
+5VSB 2A
+3.3V 28A
+5V & +3.3V 180W MAX
+5V & +12V 288W MAX
The hardware is unmodified from purchase except for the addition of a 2nd optical drive (installed at purchase).
The computer has been running fine for nearly 2 years, but recently has started random resetting. This usually occurs during bootup/startup and then the booting procedure loops several times until Windows actually starts. Occasionally it can happen while running an application (screen just goes black then computer restarts 2 or 3 times before working again). These resets do not happen all the time, and often the computer will be okay for many days and then it will suddenly strike again.
No new software or hardware has been added for nearly a year and as far as I am able to tell I have applied all available updates to the system.
I have viewed the event log and the last 3 critical errors are as follows:
==================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 01/09/2008
Time: 17:09:49
User: N/A
Computer: DAVE_OFFICE
Description:
Error code 1000008e, parameter1 c000001d, parameter2 80652efa, parameter3 baab75dc, parameter4 00000000.
For more information, see Help and Support Center at
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 31 64 2c 20 00001d,
0038: 38 30 36 35 32 65 66 61 80652efa
0040: 2c 20 62 61 61 62 37 35 , baab75
0048: 64 63 2c 20 30 30 30 30 dc, 0000
0050: 30 30 30 30 0000
=================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 01/09/2008
Time: 17:09:41
User: N/A
Computer: DAVE_OFFICE
Description:
Error code 1000008e, parameter1 c000001d, parameter2 804efb9d, parameter3 b5dc9bf0, parameter4 00000000.
For more information, see Help and Support Center at
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 31 64 2c 20 00001d,
0038: 38 30 34 65 66 62 39 64 804efb9d
0040: 2c 20 62 35 64 63 39 62 , b5dc9b
0048: 66 30 2c 20 30 30 30 30 f0, 0000
0050: 30 30 30 30 0000
==========================================================
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 01/09/2008
Time: 17:08:44
User: N/A
Computer: DAVE_OFFICE
Description:
Error code 00000019, parameter1 00000020, parameter2 e10c92aa, parameter3 e10c9e1a, parameter4 0d6e0414.
For more information, see Help and Support Center at
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 31 0000001
0020: 39 20 20 50 61 72 61 6d 9 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 32 30 2c 20 000020,
0038: 65 31 30 63 39 32 61 61 e10c92aa
0040: 2c 20 65 31 30 63 39 65 , e10c9e
0048: 31 61 2c 20 30 64 36 65 1a, 0d6e
0050: 30 34 31 34 0414
===========================================================
I have also attached a few mini dumps to this message.
I would be extremely grateful if anyone could point me in the right direction. Any help much appreciated.
Thankyou
Quick update - I have downloaded and run the speedfan utility as suggested in the sticky and all voltages are easily within the 5% error margin (except the negative ones - which I believe are not essential?)