TechSpot

Random restarts (usually at bootup) help understanding error logs

By rubikwizard
Sep 1, 2008
  1. Hi, this is my first post here, so hello to everyone!

    I have read through the posting guidance and acted upon advice given regarding such a problem (run check disk, clean dust out, re-seat RAM, check fans functioning, etc.). I realise there are lots of similar posts to this and I have read through many of them but am having trouble trying to track down the cause of the errors. (I also ran Memtest for about 12 hours with no errors reported)

    I have a 2yr old HP Compaq Presario Computer Model SR1000 Prod# RC522AA-ABU (that's what it says on the sticker, but the help page (from START-HELP) reports it as a SR1937UK Desktop PC)

    Win XP Home SP3
    Intel Pentium D CPU 3.20 Ghz
    2 Gb RAM
    NVIDIA GeForce 7500LE
    MotherBoard PCI Express RC410-M Rev 1.03

    I'm not sure of the PSU specs (Bestek ATX-300-12Z CCR) but the following info is stuck to the side of it:
    +12V 19A
    -12V 0.8A
    +5V 30A
    +5VSB 2A
    +3.3V 28A
    +5V & +3.3V 180W MAX
    +5V & +12V 288W MAX

    The hardware is unmodified from purchase except for the addition of a 2nd optical drive (installed at purchase).

    The computer has been running fine for nearly 2 years, but recently has started random resetting. This usually occurs during bootup/startup and then the booting procedure loops several times until Windows actually starts. Occasionally it can happen while running an application (screen just goes black then computer restarts 2 or 3 times before working again). These resets do not happen all the time, and often the computer will be okay for many days and then it will suddenly strike again.

    No new software or hardware has been added for nearly a year and as far as I am able to tell I have applied all available updates to the system.

    I have viewed the event log and the last 3 critical errors are as follows:

    ==================================================
    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 01/09/2008
    Time: 17:09:49
    User: N/A
    Computer: DAVE_OFFICE
    Description:
    Error code 1000008e, parameter1 c000001d, parameter2 80652efa, parameter3 baab75dc, parameter4 00000000.

    For more information, see Help and Support Center at
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 38 1000008
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 31 64 2c 20 00001d,
    0038: 38 30 36 35 32 65 66 61 80652efa
    0040: 2c 20 62 61 61 62 37 35 , baab75
    0048: 64 63 2c 20 30 30 30 30 dc, 0000
    0050: 30 30 30 30 0000
    =================================================

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 01/09/2008
    Time: 17:09:41
    User: N/A
    Computer: DAVE_OFFICE
    Description:
    Error code 1000008e, parameter1 c000001d, parameter2 804efb9d, parameter3 b5dc9bf0, parameter4 00000000.

    For more information, see Help and Support Center at
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 38 1000008
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 31 64 2c 20 00001d,
    0038: 38 30 34 65 66 62 39 64 804efb9d
    0040: 2c 20 62 35 64 63 39 62 , b5dc9b
    0048: 66 30 2c 20 30 30 30 30 f0, 0000
    0050: 30 30 30 30 0000
    ==========================================================

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 01/09/2008
    Time: 17:08:44
    User: N/A
    Computer: DAVE_OFFICE
    Description:
    Error code 00000019, parameter1 00000020, parameter2 e10c92aa, parameter3 e10c9e1a, parameter4 0d6e0414.

    For more information, see Help and Support Center at
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 31 0000001
    0020: 39 20 20 50 61 72 61 6d 9 Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 32 30 2c 20 000020,
    0038: 65 31 30 63 39 32 61 61 e10c92aa
    0040: 2c 20 65 31 30 63 39 65 , e10c9e
    0048: 31 61 2c 20 30 64 36 65 1a, 0d6e
    0050: 30 34 31 34 0414
    ===========================================================

    I have also attached a few mini dumps to this message.

    I would be extremely grateful if anyone could point me in the right direction. Any help much appreciated.

    Thankyou

    Quick update - I have downloaded and run the speedfan utility as suggested in the sticky and all voltages are easily within the 5% error margin (except the negative ones - which I believe are not essential?)
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Your one error is 0x19: BAD_POOL_HEADER
    A pool header issue is a problem with Windows memory allocation. Device driver issues are probably the msot common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers.

    Cited was the driver aswMon2.sys which is part of Avast antivirus.

    The other three errors are 0x8E and these are almost always caused by hardware issues. In fact, the minidumps cited hardware but nothing more descriptive.

    In light of the 0x8E errors and the fact that 0x19 errors can be caused by hardware as well, I don't think at this point Avast is the problem.

    Thus, try the following:

    1. Run a full harddrive diagnostics on your harddrive. You can get the utility from your harddrive manufacture's website.

    2. Run Memtest on your RAM for a minimum of 7 passes. www.memtest.org
     
  3. rubikwizard

    rubikwizard TS Rookie Topic Starter

    Thanks Route44 for your speedy response, much appreciated.

    I have downloaded the drive tool from the Seagate website and ran the short and the full test on the hard disk - both of these tests passed.

    I am now running Memtest for the number of passes that you recommended and will report back with results when it has finished.

    Interestingly the resetting got worse today and I was unable to start Windows normally. Everytime it got to displaying the desktop (or during the time the icons appear in the bottom right corner) the computer would restart and this loop continued for over 10 minutes until I selected Safe Mode and then the computer started okay and allowed me to run the Seagate drive diagnostic tool. After that had finished I restarted the machine and it reset itself again shortly after the desktop appeared, but on the second attempt it started normally and was working for some time before I booted from the Memtest CD (which is still running...)

    Thanks again for the help.
     
  4. rubikwizard

    rubikwizard TS Rookie Topic Starter

    Hi

    I have run Memtest86 for 8 passes and no errors were reported.

    Any other ideas?

    Thanks
     
  5. rubikwizard

    rubikwizard TS Rookie Topic Starter

    Hi

    Computer has been resetting itself again tonight (just after bootup, as the icons are appearing in the bottom right).

    I have attached two associated minidumps in case they can shed some more light on the matter.

    Thanks
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Your one minidump was error 0x8E and listed hardware but no specific cause. This is normal as these errors are hardware related.

    The second one is 0x0A and these are also caused by hardware issues though they are driver driven in a lot of cases.

    In this error bb-run.sys is cited and is a driver for the process Promise Disk Accelerator belonging to the software Promise driver accelerator or Promise Disk Accelerator by Promise Technology, Inc (www.promise.com).

    It appears that there is a conflict with this software and your disk controller. Are you in a Raid Array?

    Also, did you run a full harddrive diagnostic like I suggested earlier?
     
  7. rubikwizard

    rubikwizard TS Rookie Topic Starter

    Hi Route44

    Thanks for your reply.

    I have downloaded the drive tool from the Seagate website and ran the short and the full test on the hard disk - both of these tests passed. I have also run chkdisk with no problems. Memtest86 showed no memory problems after 8 passes and used SpeedFan to check voltages which were all acceptable.

    The machine is a stock Compaq Presario as stated above with no modifications except for the addition of a second optical drive (installed at purchase 2 years ago, and replaced a few months ago when it failed to burn disks). I also have an external USB hard drive used for backups. This did not need to be installed it was just a plug-and-go system, and the resets can happen if it is plugged in or not plugged in.

    There is only one hard disk and no RAID array.

    When these problems first started I did a full re-install of the OS using the supplied recovery disk to take it back to factory settings and then re-installed all of my software (as well as doing all OS updates etc.) I installed exactly the same software as I had on earlier but the resetting started again.

    The software installed is all pretty standard stuff (MS Office, SureThing Labeller, Nero7 (although I uninstalled the supplied CD Burning software - roxio/sonic if i remember correctly), Google Earth, Avast anti Vir, Memtech Memory-Map, Spyware blaster and a few small games that I have been using for years. I have no idea what this Promise driver is that you stated. I can only presume it is something installed by default on the Presario?

    I have also updated the BIOS but resets are still happening.
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    The more I read on bb-run.sys the more it comes up that it is a RAID driver. Do this, go to Search and search for bb-run.sys, Promise, and Promise Technology.

    It could be a Presario thing or it could even be malware disguised as a system driver.

    I can't remember if you installed SP 3.

    * I double checked your minidump: bb-run.sys is cited as the cause of the 0x0A crash.
     
  9. rubikwizard

    rubikwizard TS Rookie Topic Starter

    Hi

    Yes SP3 is installed

    I found
    c:\windows\system32\drivers\bb-run.sys
    It says date modified 5/11/2003 which is many years before the purchase date of the computer - so i guess that this was installed when I used the recovery disk.

    Search for "Promise" came up with nothing

    Search for "Promise Technology" came up with nothing

    This is a standard PC from PC World. It is actually my Dad's computer who uses it simply for web/email and sorting out his digital photos. He is not one for fiddling with things or trying out new beta software etc. - he simply has a few programs that he regularly uses and that is it.

    I forgot that he also has a scanner attached to the computer - it is a Mustek ScanMagic 600CU - which he bought a long time ago (when using a different computer - Win 98 I believe). When he got this new computer I realised that his scanner was not supported in WinXP but a bit of Googling found a fix for this as I found a driver/file on the internet that claimed it would make the Win2000 driver work with XP. I am sure this cannot be the problem as he has been using it for 2 years without issue.
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Delete bb-run.sys and see if that brings stability.

    I have had issues with old software interferring when I updated. In my case in was Nero 5 Essentials that came packaged with a CD-R drive from 6 years ago (it was for my now defunct Pentium 3 system). The drive died but the software remained (I forgot about it). The thing was this Nero packaged software was designed only to work with the particular CD Drive I installed.

    For some reason it interfered with my system as time went and I had to go through both Search and Registry to find every element before stability returned.
     
  11. rubikwizard

    rubikwizard TS Rookie Topic Starter

    Thanks

    I am aware that certain Nero programs can have many issues (especially when packaged with a drive) but this was a bought full version of Nero 7 Platinum [I recently bought Nero8 Ultimate for my own machine and that is so unstable that I have reverted to Nero7 :-( ]

    Personally I have always built my own PCs and installed a full retail version of Windows. After this experience with my Dad's and Compaq obviously putting a whole load of rubbish on do you think it would be wise for me to ditch the restore disk and format the hard drive and installl a full version of XP? Am I likely to find Compaq dedicated hardware with no drivers etc.? (I have already noticed that the COMPAQ branded BIOS seems to have very few options that can be changed, compared to a regular BIOS)

    To be honest I have never really like the cmputer since he bought it due to the HP/Compaq branding everywhere (control panel/help etc - which are all modified from the WinXP standard look and do not function the same)
     
     
  12. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Yeah, the full version of my Nero 7 never gives me issues like the pre-packaged Nero 5 Essentials for my CD-RW burner from a long time ago did.

    I would just go ahead a delete bb-run.sys at this point and see if it brings stability. Reformatting is usually a last resort.

    Like you, I build my own systems. My brother-in-law (who doesn't listen to me :rolleyes:) bought two Compaqs and believe it or not they are stable -- until recently, but they came loaded with tons of undeeded software, but all pre-built ones do.

    I would see if you can bring stability as well as clean out unwanted software. It might turn out to be a decent system.
     
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