Realtek onboard audio problem

By x00m
Oct 12, 2008
Topic Status:
Not open for further replies.
  1. Computer: The motherboard is an ASUS A8N-E, and the operating system is Win XP x64, w SP2.

    Problem:
    There is something wrong with my soundcard or it's drivers. The sound is lower than it should and it sounds
    filtered, like some of the sound is sent off to some other speaker. The thing is I only have my stereo headphones
    plugged in and still the realtek sound manager (under "connector sensing") think Im 5.1 and got 2 microphones and
    2 speakers plugged in. I have selected the 2CH speaker setup but it still wont work. I've tried both the connector
    at the front and the back of the PC (green one) so it's not a connector issue. Realtex EZ-connections gives me the following error message
    "The audio devices may not be connected properly. Please refer to the correct connection and check below connectors:
    Rear Speaker, Center/Subwoofer Speaker."



    I have tried the following:
    -uninstalled all ASUS and nvidia stuff
    -run driver cleaner
    -started up the pc in safe-mode and installing all the things from the included CD (included with the motherboard that is)
    -then I ran the latest chipset drivers (audio, network, etc)
    Doing that didn't fix the sound issue though.

    Nothing looks weird in the device manager and I have ofc checked all the volume controls (control panel) in windows so it's not that. I've tried several versions of the AC'97 codec, several sound driver and chipset updates, and just about everything else.

    According to the sound manager I got the following:
    audio driver version: 5.10.0.5870
    directX 9.0c
    nVidia(0059) audio controller
    ALC850 audio codec
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  3. x00m

    x00m Newcomer, in training Topic Starter

    Doesn't fix it
    Sounds are somewhat normal now though, except that the volume is very low (I got it maxed in windows, and maxed on the headphones) and some parts of the sounds seem filtered out.

    I bought a cheap soundblaster soundcard today since Im getting sick of this crap. It wont arrive for another few days though.
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Far as I'm concerned low volume means it's working
    ie Try different speakers, or different media player

    Otherwise wait for the new card
  5. CCT

    CCT Newcomer, in training Posts: 3,556

    You could very well have dust bunnies shorting something in the front and/or rear panel connection area - a little crud goes a long way.
  6. x00m

    x00m Newcomer, in training Topic Starter

    I've tried with both my headset and my creative speakers and the volume is the same. Also, it's not a dust issue for certain.

    The only thing it can be is either:
    -hardware failure (but then why only the soundcard part and not the network and rest of the motherboard?)
    -driver conflict - old driver that refuses to go away even with driver cleaner

    My device manager (under sound, video and game controllers) look like this:
    Audio codecs
    Legacy Audio Drivers
    Legacy Video Capture Devices
    Media Control Devices
    MPU-401 Compatible MIDI Device
    Realtek AC'97 Audio
    Unsupported Standard Game Port
    Video Codecs

    What exactly are those "legacy" drivers? AFAIK they are basic audio drivers that the operating system has. Im uncertain though if these should be listed when I got the Realtek AC'97 installed. Even if they are supposed not to I have found no way of deleting them because I can't right click them and select disable or uninstall.
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  8. x00m

    x00m Newcomer, in training Topic Starter

    Good idea. Malware and viruses can cause all sort of problems.
    I'll run Spybot S&D and NOD32 and get back to you tomorrow (have to sleep now).
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I prefer MalwareBytes
  10. x00m

    x00m Newcomer, in training Topic Starter

    Spybot results: Nothing except for the usual tracking cookies you always get after surfing around on the net for a few weeks.
    NOD32 results: Nothing except for some password-cracking executables and a trojan I got from school (computer security course)

    The sound issue is still around, but I'll get my soundcard either today or tomorrow anyway so.
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    In the mean time... Malwarebytes scan....:rolleyes: ?
     
  12. poynter

    poynter Newcomer, in training

    hey

    i am having the same problem"no sound" its a long long story so here it is please read and help.

    right well i got windows xp sp3,reinstalled it just yesterday installed all of the drivers from cd's and updated them.sigmatel audio installs sucessfuly but doesnt run same with realtek wen i installed that.

    on my devices on other devices theres PCI device with a ? and a ! "yellow" but wen i go to update it off the cd it wont take :S can some1 help me plz ive just started to give up on it now like
  13. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    @poynter It's not the same, please create your own thread

    Do Not Reply Here
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