Reboot with Error code 100000d1, Event ID 1003

By moisesh
Jan 7, 2009
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  1. Hi all,

    New user here. My system has been solid for years now, but lately I have been getting a few reboots within the last month. The latest occured during a download; the latest changes to my system were an addition of a hard drive (I also recently added an encrypted external FireWire drive, but was not using it when the reboot occured).

    The last Event in the Event Manager reads:

    Error code 100000d1, parameter1 5e7a7878, parameter2 00000002, parameter3 00000001, parameter4 baee9437.

    I typically find out what the problem is with my system, but this time the microsoft site didn't help and a google search with the above doesn't generate anything applicable to my system, so this one has me clueless.

    I am attaching the 3 minidumps I found (not sure if the PC rebooted with the same error on the 2 older ones, so just attaching in case it helps), so would appreciate it if somebody can look into these and provide me a clue as to why I am getting these reboots.

    Thank you,

    Moe

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 12,109   +21

    0xD1 errors are caused by either faulty drivers or buggy software. In your case all three minidumps cite the driver vsdatant.sys as the problem. This is a Zone Alarm driver. I suggest either upgrading your drivers and/or go to their forums and read up on what ZA suggests.

    I hope you are not running more than one antivirus or security suit because that will cause driver conflicts.
  3. moisesh

    moisesh Newcomer, in training Topic Starter

    Thanks a lot, Route44. I uninstalled Zone alarm in the hopes that this fixes the problem. The weird thing is that I haven't used ZoneAlarm in a year. But anyway, thanks a lot and let's see if that fixes it.

    Thanx

    Moe
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,109   +21

    You're welcome. Even if you didn't use ZA for a year if you didn't uninstall it it still had some .dlls and drivers probably attempting to engage causing comflicts with your current security software.

    Here is a rule to keep in mind: One antivirus, one firewall, and one antispyware (or one security suite) + router and nothing more.
  5. CCT

    CCT Newcomer, in training Posts: 3,556

  6. moisesh

    moisesh Newcomer, in training Topic Starter

    Thanks CCT; great tip. I will follow the checklist to make sure Zone Alarm is completely exorcised from my system.

    Thank you,

    Moe
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