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Receving blue screen when launching a game

  1. Hello, whenever I launch a game on my computer, it goes to a blue screen and reboots. Yesterday I was playing fine, so I'm not sure what the cause could be. I've updated my video card graphics, ran windows updates, ran memory diagnostic, and did disk defragment. I still receive the same problem. I will be lurking this thread, so I'll provide any requested information that may be needed.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

  3. Jackson Robbins

    Jackson Robbins TS Rookie Topic Starter

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

    Your video driver is causing this. See if you can update this driver fro your laptops support website With laptops we only really need make and model
  5. Jackson Robbins

    Jackson Robbins TS Rookie Topic Starter

    Okay, laptop is acer aspire 5755G-6841. I've updated the NVIDIA graphics drivers as well.

    Okay, now it's gotten to the point where I can play for a little bit, but the graphics are all jittery. In the corner, I'm getting a popup saying "Display driver stopped responding and has recovered". Then, after a while of playing, it blue screens again.
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

    Have you applied all the Windows updates, including all the optional ones?
  7. Jackson Robbins

    Jackson Robbins TS Rookie Topic Starter

    Yes. Still the same problem.
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

    Have you tried lowering the games settings?
  9. Jackson Robbins

    Jackson Robbins TS Rookie Topic Starter

    Yes. I lowered the game to minimum settings and the pro lem still persists.
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

    Post any new minidumps by going to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files. Right-click sending them to a compressed(zipped)folder. Upload that folder here
  11. Jackson Robbins

    Jackson Robbins TS Rookie Topic Starter

    Here is the latest minidump.

    Attached Files:

     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

    The minidumps folder is invalid...
  13. Jackson Robbins

    Jackson Robbins TS Rookie Topic Starter

    Sorry, this one should work.

    Also, I've figured out what contributes to the problem. Whenever I alt-tab then tab back in is when the graphics start to turn jittery. But then, sometimes whenever it's launched, it blue screens as usual.

    Attached Files:

  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

    Same as before Nvidia and dx diag stuff related to graphics
  15. Jackson Robbins

    Jackson Robbins TS Rookie Topic Starter

    What do you think is causing the problem? Do you think I have a graphics card failure?
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

    This is a laptop so the graphics "card" may be part of the motherboard. It may be over heating. The graphics chip is cooled along with the CPU using a heat-sink and thermal paste or pads. These thermal pads or paste wear out over time
  17. Jackson Robbins

    Jackson Robbins TS Rookie Topic Starter

    The computer isn't overheating. It used to, but about a year ago I started putting an actual fan next to the video card vent, and that seems to cool it down.
  18. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

    So the thermal paste is hardened and no longer good...
  19. Jackson Robbins

    Jackson Robbins TS Rookie Topic Starter

    Alright.. Does this mean I have to purchase a new computer?
  20. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,805   +158

    No you need to take it in and have it serviced... It is not a difficult repair


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