Reinstall Windows

By shulong6
Nov 4, 2010
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  1. hi all have a problem with wife's PC when ever you start it Jason paint comes up and you can only get rid of it by hitting CTRL ALT / DELETE and if you just try to close it won't let you it will say (the feature you are trying to use is on a CD-ROM or removable disk ) there is no disk never was it came installed then when you try to Delete it it will say (you can not delete ERROR 1316 a network error accrued
    Edit/Delete Message

    Talked to the IT guy at work he says looks like i need to reinstall windows as this can not be deleted dose any one know how to excess dell recovery as dell dose not come with Cd's
  2. EDO219

    EDO219 TS Rookie Posts: 212

    Absolutely no offense intended, yet I can not understand your post. o_o

    What is Jason paint?
  3. shulong6

    shulong6 TS Rookie Topic Starter

    it is a program that comes with XP with Dell or a Dell extra

    OK lets just get a answer to how to excess Dell recovery as i have no Disks and Dell has them internally
  4. hellokitty[hk]

    hellokitty[hk] Hello, nice to meet you! Posts: 3,434   +143

    Do you have a recovery drive?
    You'll just have to talk to dell to get a disk.

    Go to run (alternatively, windows key+R) and type in "MSCONFIG"; press ok.
    Go to the Startup tab, find Jason paint, and uncheck it.
    Press ok.
    That should do it.

    BTW, a Dell's recovery will reinstate "Jason Paint" if it is indeed a dell program.
    @PYGMUS, I'm also confused about "Jason Paint".

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