Hello everyone, Thanks in advance for your help. My dad's Presario V6000 (xp sp2) has been getting increasingly slow, so I went through and did the usual clean up; defrag, delete temp files, etc... I also noticed it had a lot of bloatware, so I uninstalled what I could. There were some programs that weren't even listed in the Uninstall window and I just left them alone. The HD is now only about 25% full, 2gb of memory and it has a Celeron M chip. He just uses it for email and web surfing so I didn't want to buy a new laptop if I could just clean this one up. After all the cleaning and uninstalling there wasn't much improvement so I though I would just reinstall XP and wipe everything else out. It did not ship with the CD, but it comes with a program that is supposed to wipe everything and start fresh. I found it doesn't actually wipe everything off, it just restores it to the factory condition, bloatware and all. Now it has IE 6, Norton from 2006, other outdated programs and Microsoft Upload Manager won't work. I can't install a newer Norton because it doesn't work on IE 6 and I can't upgrade IE 6 because upload manger doesn't work, etc... I found the installation key with the help of Magic Jelly Bean (think that's what it's called) but haven't been able to find a way to wipe the drive and reinstall the XP with just the key. Is there a way or should I just buy an XP SP2 from ebay, reload and update to SP3?