Remote Access

[jjdb5]

I'm trying to access my computer at work from home and I'm receiving the following error message:

"The client could not connect to the remote computer. Remote connections might not be enabled or the computer might be too busy to accept new connections. It is also possible that network problems are preventing your connection. Please try your connection again later. If the problem continues to occur, contact your administrator."

When I spoke to my IT person, they said to got to the remote tab and check off both boxes, but no luck. They said they were able to access my work computer from their laptop so the issue was definitely with my computer at home.

 

[God Of Mana]

Check the firewall settings of the computer you are trying to log into.

 

[DelJo63]

what program are you using for the remote access?

 

[jjdb5]

I believe it is Juniper

 

[DelJo63]

think we are saying/asking different things.

Juniper (via google for the name) is lots of things, but NOT a remote access program.

Remote Access programs are like VNC, RealVNC, Microsoft Remote Desktop.
Each program has it's own techniques of access and different port requirements.

Does this help?

 

[jjdb5]

in that case, I believe it's VNC

 

[DelJo63]

the admin on the server side should tell you the ports you need to have open.
the defaults are

First cleint: 5900, second client: 5901, third: 5902 and so on.
For VNC via browser (Java VNC) 5800. And the same sequence as above.​

each admin can limit the number of ports used so the range (5900->xxx) is up to the
admin.