TechSpot

Remote Assistance Options

By mohenjo-dari
Apr 26, 2007
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  1. Remote Assistance is a great utility for in the workplace. Unfortunately is appears to require either Windows Messenger and/or Outlook. Outlook is doable, but it takes a few minutes to get the email sent and the recipient to receive it.

    Has anyone run into a way to allow remote assistance requests to be sent via Office Communicator (which is the IM software our organization is using)?
  2. Nodsu

    Nodsu TS Rookie Posts: 9,431

  3. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Requirements for Remote Assistance
    • Both the novice's computer and the expert's computer must be running a version of Windows XP or Windows Server 2003.
    • The novice's computer and the expert's computer must be connected to a common network. The Internet can serve as this common network.

    For additional information about possible network configurations, click the following article number to view the article in the Microsoft Knowledge Base:
    301529 (http://support.microsoft.com/kb/301529/) Supported connection scenarios for Remote Assistance
    • In Windows XP Home Edition, the novice must be using an Owner account.
    • The novice must be able to transfer a file to the expert. The novice can send a file automatically through the Help and Support Center by using Microsoft Outlook Express or Windows Messenger. Therefore, the user must have set up Outlook Express or Windows Messenger. The novice can also save the file and send it to the expert by using any other means of transferring a file.
    Note This article describes Remote Assistance situations where the novice initiates the Remote Assistance session by sending an invitation to the expert. On computers that are in the same domain, the expert can offer Remote Assistance to the novice and bypass the requirement that the novice sends the invitation to the expert.

    For additional information about offering Remote Assistance, click the following article number to view the article in the Microsoft Knowledge Base:
    301527 (http://support.microsoft.com/kb/301527/) Configuring a Windows XP machine to receive Remote Assistance offers
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