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Remote assistance

By ahmado
Feb 2, 2009
  1. hi , i wanted to remotely connect with another pc in another country using remote assistance . is it possible?
    if yes , can anybody help on how to do it .
    thanks
     
  2. mflynn

    mflynn TS Rookie Posts: 2,793

    What OS is your computer? XP?

    What OS is their computer?

    Is their computer connected directly to broadband modem Cable/DSL? Or does it go thu a router to get to the Modem.

    Mike
     
  3. ahmado

    ahmado TS Rookie Topic Starter Posts: 92

    we both have xp and dsl connections.
     
  4. mflynn

    mflynn TS Rookie Posts: 2,793

    Do theirs go thu a router to get to the DSL? Yours does not matter!

    OK if the network cable on their computer goes straight to the DSL modem and not thu a Router to get to the modem then do the below. If they have a Router then the below will not work and we will need to do something to the router.

    OK

    On both computers rt click My Computer and click properties, then Remote and Check Remote DeskTop (not remote assistance).

    Then have them to go to http://canyouseeme.org.

    They will need to call or email you their Internet IP as displayed at Your IP:

    You will also need their Windows Logon and password.

    Once you have that number go to your computer Start-Programs-Accessories and run Remote desktop connection.

    Put their IP number in where it says Computer and click connect.

    Mike
     
  5. ahmado

    ahmado TS Rookie Topic Starter Posts: 92

    at http://canyouseeme.org , it wants a port number . i tried all the ports written on the right but it says : " I could not see your service on port (3389) .Reason: Connection timed out "

    what should i do ?
     
  6. mflynn

    mflynn TS Rookie Posts: 2,793

    All you want is their IP!

    No port needed.

    You need nothing from this page (other than seeing how it works) as you are contacting them, they the contactee need to get you this number from the their computer and get it to you!.

    Mike
     
  7. ahmado

    ahmado TS Rookie Topic Starter Posts: 92

    should i write their ip address in the "What port?" ??
     
  8. mflynn

    mflynn TS Rookie Posts: 2,793

    Forget the Port!!!!

    From post 4 above!
    Mike
     
  9. ahmado

    ahmado TS Rookie Topic Starter Posts: 92

    which windows messenger version has ask for remote assistance?? . other than version 4.7 because it says that the service is not compatible with this version of the program .

    plz help , thanks
     
  10. ahmado

    ahmado TS Rookie Topic Starter Posts: 92

    many thanks to you Mike. i will be back if i have any questions :)
     
  11. mflynn

    mflynn TS Rookie Posts: 2,793

    We are not talking about windows messenger at all.

    You wanted to connect to another via RDP (Remote Desktop protocol).

    Here is a Video (start at the point the he goes to system properties you already have a caacont so don't create another)
    http://video.google.com/videosearch...sa=X&oi=video_result_group&resnum=4&ct=title#

    There are several Videos about RDP on this site. Study them.

    Mike

    EDIT what I have described is a direct connection not a request for assistance.

    http://video.google.com/videosearch...sa=X&oi=video_result_group&resnum=4&ct=title#
    http://www.windowsnetworking.com/articles_tutorials/wxprmass.html
     
     
  12. mannywood

    mannywood TS Rookie

    it will be easier for you to use teamviewer to control the remote system.
     
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