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Remote management

By bakerratface
Jun 23, 2005
  1. I have a small home network. My mother’s computer skills are worse than mine (which is saying something), therefore I get the ‘its not working’ or ‘I have lost my work’ whenever something happens. However I am away from home a lot (but normally have assess to an internet connection which I plug my laptop into) it is rally difficult to give her instructions over the phone. Is there a easy to use remote management software which is free. I currently us tight VNC on my network when there is a problem when I am at home. But to don’t know haw to access the home computers when I am away

    Any suggestions, thanks
     
  2. Grok451

    Grok451 TS Rookie Posts: 122

    I use RealVNC, which I assume works similar.

    First, you need your external IP address provided by your ISP. Then you need to open a port on your router that forwards to the IP address of your wife's PC. That port should match the port that is configured in tight VNC. When you are away from home, you would remote control using the external IP address:port number.

    A couple of things to reduce hacking and snooping:

    1) if possible, I would change the default port that tight VNC uses as a precaution, in case someone knows your external IP address and knows about the default port
    2) I assume tight VNC has password protection - use it!
    3) Since you plan to use it to help your wife, implement the option to only allow the connection if the remote end user is given prompt to accept the connection (if tight VNC has this feature)
    4) implement encryption on the connection. I had to purchase the RealVNC license to use this feature - it's not available with the free version

    The above four items depends on what level of security you want.
     
  3. bakerratface

    bakerratface TS Rookie Topic Starter

    How do I open a port on my router? Is this like port forwarding or is it something different. thank-you
     
  4. Grok451

    Grok451 TS Rookie Posts: 122

    Yes, it is exactly that: port forwarding. You're telling the router that traffic coming in from the external IP on port xxxx is to be forwarded to the IP address you configure (your wife's PC).
     
  5. tdeg

    tdeg TS Rookie Posts: 348

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