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Removable hard drive seems to be unmountable

By Demonkunga
Oct 20, 2011
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  1. ...though there may be something else at work here.
    Mark56 at http://www.techspot.com/vb/topic171800.html said "It sounds like either the drive or the enclosure has failed." My problem seems to be the same thing as sythe827's.
    I would like to add to what he's already said though. When I connect my drive, after time, it will make the unconnected noise, then the connected noise right after. The drive works, it spins, it sounds fine. It was working one day and not the next, so I know it isn't physical damage to the drive. I thought it was Windows, obviously, but trying it on another Windows 7 PC shows the same issue (even after I watched it install the drives) and the same goes for Windows XP. Though, I'd like to note, on XP, the drive shows up, but it's empty and in properties it shows as 100% used. In Windows 7, it shows in disk management, just as sythe827's, showing with no drive letter or label. It appears in the bottom section, but not the top. ( Computer Management started not responding when I plugged in the drive, which is why the picture is faded.
    [​IMG]

    Let me know if you need more information and I can try to give it to you. I've tried a partition program to repair the partition(s), but none are found, the same goes for a recovery program. (oh, it just did the unconnect/reconnect, haha.)

    Edit: I went to My Computer and until the green bar was finished loading (takes forever), it looks like this:
    [​IMG]
    then the drive disappeared when it had finished and it made the unconnected sound and didn't reconnect. I then removed it from my USB slot and this pops up
    [​IMG]
    it has been showing this whenever I remove it, since this issue started.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    Remove the drive from its enclosure and try connecting it to a computer directly...
     
  3. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

    How do I give it power?
    [​IMG]
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    I'm not dealing with that picture link. Is it SATA or IDE?
     
  5. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    It looks like that whole rear assembly can be removed to expose a standard SATA connection. See if you can remove that back assembly. If it is SATA you will need both a SATA power and data cable
     
  7. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

    It doesn't seem like anything is detachable.
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    Ok it is a Western Digital passport drive USB and there is no outside the case connector. So the drive is probably toast. It is highly unlikely that the enclosure is bad... Thanks for your pics. Good luck :)
     
  9. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

    Is there no way to at least recover information from the drive?
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    You could send it to Western Digital. Most major drive manufacturers have provisions for doing this... From now on, also keep important data on DVD's and lock them away
     
  11. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

    '
    Do you think they would charge? Most likely, huh?
     
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    Data recovery is cheaper than it used to be. Can you buy another drive of the same type and place it in the old enclosure then set the "bad" drive aside for now?
     
  13. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

    Naa, I don't have the money for that right now. That drive is only 3 months old, you know. That's ridiculous. I'll buy Seagate in the future.
     
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    Isn't the whole assembly under warranty at 3 months old?
     
  15. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

    I don't know. I don't think I have the receipt anymore though. =\ It's from Best Buy, too.
     
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    Best Buy should have a record of the transaction
     
  17. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

    Alright, I'll take it down there. Do you happen to know if they do warranty stuff? It's probably either 30/90 days if they do. Either way, I'm near the 90 day mark, either + or -.

    Edit: 2 year warranty with WD. Gonna call them up now.
     
  18. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    Good let me know what they say :D
     
  19. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

    I'm having a new one mailed to me by WD and then I have to mail this one to them. I didn't talk to anyone; ended up doing it on their website. I just hope the one they send me doesn't do the same thing in 4 months like this one.
     
  20. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,070   +169

    Are they going to send you a complete new enclosure too? If they do, you may be able to salvage data
     
  21. Demonkunga

    Demonkunga TS Rookie Topic Starter Posts: 19

    As far as I know, they're sending a complete drive, just like the one I have here. They call the enclosure the part that surrounds the drive, which (since I took it apart) is just all plastic. Technically my warranty is void because I opened it, but I'm hoping they can't tell that I did.
     


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