Hello and thanks in advance for your help with a problem that started a couple weeks ago. I've gone through the 8-step process and am attaching the logs.
My computer is a Fujitsu C-Series Laptop. I've been running AVG for several years, and upgraded to 8.5 about 3-4 months ago. My PC is for personal use, not business. Can't think of other pertinent info at this time.
Again, I appreciate any help you can provide.
Symptoms:
My computer is a Fujitsu C-Series Laptop. I've been running AVG for several years, and upgraded to 8.5 about 3-4 months ago. My PC is for personal use, not business. Can't think of other pertinent info at this time.
Again, I appreciate any help you can provide.
Symptoms:
- can't update anti-virus/malware (AVG, Malwarebytes, SAS). Browser tells me it can't get to the site.
- Had several system crashes. A couple of the messages are "KERNEL_INPAGE_STACK_ERROR" and "PAGE_FAULT_IN_NONPAGED_AREA"
- Crashed several times getting thru the 8-step process. Was able to go back and forth to/from Safe mode.
- Have noticed do_not_delete.exe (I believe it was in system32 folder, but is now in Windows/prefetch)
- AVG has seen the "Heur" several times, but it keeps coming back (haven't seen it today, however)