Runtime error ??

By snipers215
Jan 21, 2008
  1. where would i go to find out how to fix a runtime error?? When i gat some files, usually ending in (.doc). I always get a runtime error....
    It says...

    Microsoft visual c++ runtime library
    Runtime Error !
    this application has requested the runtime to terminate in an unusual way.
    Please contact the applications support team for more info.

    What is this ... and do you know how to fix it ??

    The Sniper
  2. jobeard

    jobeard TS Ambassador Posts: 9,342   +622

    There was more information on the error that reports the specific file
    eg: msvcrtxx.dll

    you should also see it using CP->Admin Tools->Event Viewer
    and it's either under Applications or System as an error event.

    Your MSWORD and the library are:
    1. out of sync (one was updated and not the other)
    2. OR a file is corrupted
  3. snipers215

    snipers215 TS Rookie Topic Starter

    what i wrote above was everything.. do you know if this is fixable?
  4. jobeard

    jobeard TS Ambassador Posts: 9,342   +622

    find the error in the Event Viewer and report the library name.

    In addition, there is frequently a link in the viewer to the MS Site and it will search
    for similar problems, if it is a known issue.
  5. snipers215

    snipers215 TS Rookie Topic Starter

    found the event viewer ... but i have no idea what i'm looking at or what you mean by library name... i do see a couple red X's ..
    1. says application hang.. category (none)...event(1001)user (N/A)
    2. says MSI installer...category(none)...event (1002)...user Barry Adams

    Does this mean anything to you .. LOL
  6. jobeard

    jobeard TS Ambassador Posts: 9,342   +622

    you can try to repair the application
    1. control panel->Add/Remove
    2. find MS Office
    3. click the button on the right
    4. If it offers to CHANGE or REPAIR click that
    5. otherwise CANCEL
    another approach might be
    1. boot into SAFE MODE
    2. login an admin account
    3. get a command prompt
    4. enter sfc /scannow
    5. wait for it to complete -- it will take several minutes.
  7. snipers215

    snipers215 TS Rookie Topic Starter

    it only offers to change or remove .. not repair.
    the other approach is WAAAAAAY to much for me to try.
  8. jobeard

    jobeard TS Ambassador Posts: 9,342   +622

    then Uninstall Office, reboot, and reinstall. Your documents will be safe.
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