Safe Mode Disabled by a Virus... not sure if its gone -- Part 2

By houston10s
Feb 24, 2010
  1. Greetings,

    I have the same problem of safe mode being disabled by a virus that was posted in a previous thread about 2 weeks ago and was repaired/advised by Broni.

    Malwarebytes found and removed my virus but I still can't boot into safe mode. I have attached my hijackthis, malwarebytes, superantispyware, and mbr logs. I assume combofix is the next step and I have downloaded it to my desktop but have not run it yet. I am requesting help from someone to please look at my logs and advise me on the steps I should take next.


    View attachment hijackthis.log

    View attachment mbam-log-2010-02-23 (00-36-33).txt

    View attachment SUPERAntiSpyware Scan Log - 02-24-2010 - 21-12-01.log

    View attachment mbr.log
  2. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  3. houston10s

    houston10s TS Rookie Topic Starter Posts: 28

  4. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    Still no Safe Mode? How do you access Safe Mode and what does exactly happen?
  5. houston10s

    houston10s TS Rookie Topic Starter Posts: 28

    That seemed to fix it. Do you know specificly what combofix repaired for safe mode to work again?

    My heartfelt thanks for your assistance/advice.
  6. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    It's hard to pin point it. Combofix removed 3 items, which surely were part of your problem.

    Let's make sure, your computer is totally clean...

    Disable your antivirus program.
    Go to Kaspersky website and perform an online antivirus scan.

    1. Read through the requirements and privacy statement and click on Accept button.
    2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    3. When the downloads have finished, click on Settings.
    4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    5. Click on My Computer under Scan.
    6. Once the scan is complete, it will display the results. Click on View Scan Report.
    7. You will see a list of infected items there. Click on Save Report As....
    8. Save this report to a convenient place. Change the Files of type to Text file (.txt before clicking on the Save button. Then post it here.
  7. houston10s

    houston10s TS Rookie Topic Starter Posts: 28

  8. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    Verify your Java version here:
    Update, if necessary.
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).


    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!:

    9. Please, let me know, how is your computer doing.
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