TechSpot

Sagipsul Popups

By mike93rd
Dec 29, 2008
  1. Hi All,
    This is driving me crazy, I rely on my computer for work and it is basically non functional with all these pop ups. Anyway, thanks in advance for any help u can give. My HijackThis logfile follows...
     

    Attached Files:

  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  3. mike93rd

    mike93rd TS Rookie Topic Starter

    Hi,
    I followed the 8 step procedure you indicated. I am posting the following logfiles as requested. Also, I am not getting popups in Internet Explorer at the moment, however my Mozilla will not open, when i double click it a Mozillia crash reporter popups up and says, "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I tryed deleting it and then reinstalling but i still get that message, not sure if original virus or one of the virus removal software removed a key file or something? anyway, logfiles are below

    Internet Explorer is also crashing now after being opened for several minutes
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Waiting on full Malwarebytes scan log ;)
    Note if that scan has had many Malwares removed, you will need to scan with it again
     
  5. mike93rd

    mike93rd TS Rookie Topic Starter

    I am not sure whats going on with that scan, but the last couple times I tried my computer seems to go to sleep and does not wake up, my dell lcd will say no input signal, although i can hear my power for the pc is on, and also computer light is on. Normally when that happens i just move my mouse or hit a keyboard key to wake up computer, but in this case nothing happens. I will try again now.
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    The dispersing voltage idea, noted in this guide, may help
     
  7. mike93rd

    mike93rd TS Rookie Topic Starter

    Ran all scans and have updatted logfiles

    Okay, successfully ran malware bites software and now have the logfile for that. I will post that below with the new HijackThis log file. Thanks in advance for any help you can give.
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Oh dear !
    You will need to run Malwarebytes yet again, as there were sooo many removed Malwares; I'm very sure that Malwarebytes will now start to remove the previously hidden ones.
    Actually you may even need to do this twice over (removing all found issues at the end of the scan)
    Best you do that, I feel ;)
     
  9. mike93rd

    mike93rd TS Rookie Topic Starter

    Okay,
    For some reason everytime I run this software, and leave my computer and come back it seems that the screen is black as if no input signal is coming from computer (even though i could say that computer power is on)..i tried the fix you said about powering down, and taking out power cord and holding power button in for 15 seconds. But even after doing this the same thing happens. I am not sure if it is coincidence or if this software is somehow causing this when it runs. In any case the one time the software worked was yesterday in which i was in front of computer the entire time (btw it took software about 4-5 hours to run, not sure if this is normal). Is it essential that this runs again, or can you take look at the logs i have and see if everything looks proper, keep in mind i have spent about 7 hours today trying to run the software twice and both times half way threw when i walk away from computer it turns screen black...thanks in advance.
    Mike
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    That's difficult

    Lets see
    You seem to be having a Power Management issue, whilst the scans are being run (probably due to some cutout time) The only issue is that it doesn't come back (I've seen this before too)

    You need to turn off any Screen Saver
    Locate Power Management console (in Control Panel) and disable any turn off
    And ideally update Malwarebytes again (it updates a lot)
    And then possibly run it in Safe Mode

    Safe Mode can be accessed by pressing F8 at Windows startup
    Just in case you need to find where Malwarebytes lives in your computer, it's here:
    C:\Program Files\Malwarebytes' Anti-Malware

    Please run it again after doing the above (sorry, this tool is best suited to ridding your Malware infection)
     
  11. mike93rd

    mike93rd TS Rookie Topic Starter

    Its currently running now, i just been sitting in front of computer to make sure everything runs okay...its about half way done, although it hasnt detected any infected objects yet...is this normal, or is it definetly suppose to find something?
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Just wait until it's finished (then you MUST view the log and remove the found infections)

    By the way, maybe move the mouse every so often (to avoid the computer going to sleep after a delay)

    By the way, as I may sign off soon (that'll be right, you're saying!) As I've been on for 3 hrs now
    I think it would be a good idea for you to run CheckDisk for Xp

    I note that you may not see this message until later on as I'm presently editing. But that's alright

    CheckDisk instructions:
    Run CheckDisk
    • Open My Computer
    • Right Click on C drive
    • Select Properties
    • Select Tools tab
    • Select Check Now button
    • Tick "Automatically fix file system errors"
    • Start YES OK
    • Restart your computer
    • Wait for Check Disk to start/finish
     
  13. mike93rd

    mike93rd TS Rookie Topic Starter

    OMG, i just sat in front of computer for 3 hours running scan, the scan completed and then it said click on okay to show results...and when i clicked on that for some reason it to me back to the initial scanner tab, please tell me it did not lose my results and i have to do the whole thing again??
     
  14. rev_olie

    rev_olie TS Maniac Posts: 560

    im afraid it porably did :(
    Ive written user instructions here if you need them but sounds like you have deeper problems than that.
     
  15. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    @rev_olie
    Please change your picture under: "Scanning" to Highlight "Perform full scan"
    Also, please change "your direct link" to here: http://www.malwarebytes.org/mbam/program/mbam-setup.exe

    @mike93rd
    My comment below this line.
     
  16. mike93rd

    mike93rd TS Rookie Topic Starter

    updated log files after another run of malware bytes

    okay, was able to run the malware bytes full scan again, after doing so I also re ran the hijackthis, both updated logfiles are attached below. Thanks.
     
  17. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please un-install: Trend Micro Internet Security 12

    Then run HJT scan, and tick the following, then fix them all
    Then flush out your System Restore points
    How to turn off and turn on System Restore in Windows XP
    http://support.microsoft.com/kb/310405
     
  18. mike93rd

    mike93rd TS Rookie Topic Starter

    Updated logfile

    Okay, Just did what you mentioned and reposted a updated HJT logfile below. My computer appears to be clean now with no popups. Thanks for all your help, very much appreciated. If you can give a final look at the logfile to make sure everything looks okay.
     
  19. rev_olie

    rev_olie TS Maniac Posts: 560

    @ Kim
    Ive changed the link to the one you specified and will change the picture soon. Hope its no problem posting those guides on here
     
  20. mike93rd

    mike93rd TS Rookie Topic Starter

    system still not working right

    Hi,
    For some reason my system must still be unstable somehow, have several issues and not sure if it has to do with the initial virus, or somehow it has to do with the newly installed software all not playing well together (avira anti vir and superanti spyware) i used to have trend micro but uninstalled it, even though i still get pop up message when i turn on machine asking if i want to renew subscription). okay so here are the issues i been noticing...

    My wireless highspeed nternet connection has been unstable...seeming to give out more than nomral..yesterday for some reason when this was happening i actually clicked on mozilla Firefox on desktop, and also other application that connect to internet like poker software and the shortcuts didnt even seem to work...this was only briefly and when i restarted machine shortcuts worked again.

    Can someone please look new logfile i just ran and tell me if something doesnt look right. As mentioned before i play online poker and these disconnection issues are actually costing me money sometimes. Thanks in advance.
     
  21. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Trend is still not un-installed

    *Start->Run-> C:\Program Files\Trend Micro\Internet Security 12\TISSuprt.exe
    The Trend Micro Diagnostic Toolkit window will appear. Click on the Uninstall tab
    Click on the Un-install button
    Click on the Un-install button again when asked if you want to continue with the un-installation
    Restart your computer

    * Note: If the Trend Micro Diagnostic Toolkit window does not appear
    Run: C:\Program Files\Trend Micro\Internet Security 12\PCCTool.exe
     
  22. mike93rd

    mike93rd TS Rookie Topic Starter

    It cannot find the TISSuprt.exe..is it spelled correctly?
     
  23. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  24. mike93rd

    mike93rd TS Rookie Topic Starter

    Okay, i ran the the PCCTool.exe and it uninstalled sucessfully...Do you feel this was the reason for the internet connection problems or is there anything else u see in logfile that doesnt look right? In the past having IE and Firefox on computer caused problems..I primarily use Firefox now, but leave IE there because also have trouble uninstalling it. When i go to mycomputer, add remove programs i can locate IE but when i click on it there is no option for uninstall. and when i try to manually remove the IE folder it tells me that a application is using IE even when all apps seem to be closed

    Okay, I found a method of running %windir%\ie7\spuninst\spuninst.exe on microsofts website and it seems that it is unistalling IE, but again not sure if this is cause of problems
     
  25. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    IE is part of Windows Operating System
    It resides in => Control Panel=> Add\Remove Programs => Add\Remove Windows Components
    I advise you not to un-install it, nor to manually delete the IE folders
    IE is required to do such things as Windows Updates; Activation; MS Downloads and many more (although some of these things can be handled alternatively, IE is favored)
     
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