Hello, TechSpot people! I hope your holiday season is going better than mine. After struggling on my own to resolve what appears to be a search engine redirect and/or zero access malware, I see from TechSpot that this issue is an enormous hindrance to many people and that you may be able to help me. Without further ado... PC Specs: Dell Inspiron 9300 (ancient but rugged laptop) MS Win XP Pro SP 3, Version/Build 5.1.2600 Intel X86 Processor, Family 6 1730 MHz BIOS: Dell A04, 6/21/2005 88 GB HD & 2 GB RAM 1 TSST DVD+/- RW drive ATI Radeon X300 w/ 64 MB Current browsers: Firefox 8 and IE 8 All Java and Flash updates are current, and Windows Updates are current Important Notes: (1) The native display is damaged with two thick white lines running vertically, so I'm using an external 22" Acer LCD monitor (DVI). If the laptop is booted into safe mode (minimal or network), I have to use the damaged display. It's painful, but not impossible. (2) Every program installed is legal and is paid for or is freeware. I have never knowingly downloaded spyware, bit torrent clients, or anything similar that could expose this laptop to malware. My Problem and Attempted Fixes: This PC is used primarily for media editing and web browsing. I own another computer which is my primary and so I have unfortunately neglected updates for this laptop. A few months ago, my browser started redirecting search engine results whenever I clicked on them. This happened with both Firefox 6 and IE 7. Here's what I tried: (1) I suspected spyware and so I updated and ran SpyBot, which found nothing. At the time I had AVG as well, but it found nothing either. Frustrated, I downloaded Google Chrome, updated to IE 8, and Firefox 7, ran a Windows update, and updated my versions of Java and Flash. I figured that would fix any exploits. But the redirects still happened on all three brand new web browsers. Then the malware started acting worse, as Firefox would open by itself and launch some suspicious website for random consumer products. So I uninstalled Firefox. Then IE started spontaneously opening. (2) Next, I tried multiple system restore attempts in safe mode but all attempts failed, regardless when the save restore point was. (3) After Sys Restore failed, I opened the Task Manager, and looked up every process on processlibrary(dot)com. I attempted to kill anything that wasn't critical or looked suspicious. Aha! I found one process that looked strange, called "3414722014:561674036.exe" under User Name "System," and I tried to kill it but it would not die. (4) Now it's even worse, because any games I try to play on this laptop result in a warning window stating "Access Denied" due to "insufficient priveliges," even on the Administrator account! So I bought Kaspersky 2011 antivirus. It installed but I can't run it, even as an Administrator, because of the same "access denied / insufficient priveliges" issue. Disgusted, I have uninstalled all of my anti-virus software now. Any help you could provide at this point would be appreciated. I'm about to give up on this laptop.