Seagate external hard drive problem

By Xuquan
Jun 25, 2010
Topic Status:
Not open for further replies.
  1. Drive: Seagate External Hard Drive 1TB
    Separate Lock software bought, $45: Lockngo.exe - Keynesis Pro.
    OS: Vista

    Yesterday morning I used my External Hard Drive (trough lockngo.exe)
    for around 2 hours without any problems.

    After finishing, I locked the external hard drive.

    12-13 hours later when I arrived home, I finished doing some school
    work and tried to access the external hard drive to make a back up of
    the file.

    I double clicked on lockngo.exe and typed in the password, it then
    displayed "Unlocking..." as usual but then another window popped
    saying:

    "F:\ is not accessible .

    The file or directory is corrupted and unreadable."

    Funny thing is, I then went to "Computer Management" and under "Disk
    Drives" it showed my external hard drive under Disk drives:
    "Seagate FreeAgent USB Device".

    I then right clicked it, went to Properties and it said "This device
    is working properly.".

    I installed the extra SeaGate manage software, did a few error checks
    etc and said that the external hard drive is working fine.

    After that, I went to "Disk Management" and it showed:

    Volume - Layout - Tupe - File System - Status

    ( F: ) - Simple - Basic - RAW - Healthy (Active, Primary Partition)

    What concerns me is the "RAW" part... what does it mean? Anything bad
    or is it just normal? Since I thought it's meant to say "NTFS"?

    So in the end I've got a HIGH feeling that the external hard drive
    itself is fine, what's causing all this problem is the Lockngo.exe.

    Due to this, I tried the following steps on trying to unlock the drive;

    > 1. Open this link
    > http://www.keynesis.com/store/index.shtml?demolink&idp=yes&fs=UNKNOWN
    > 2. At the page that will be opened in your browser find in the top right
    > corner the record: "Already Purchased ? Click here to redownload your
    > product." and click it
    > 3. Enter your registration e-mail and order number [removed order number -- Matthew].
    > Click "Login"
    > 4. Follow the wizard and download full version for your disk to the root of
    > your drive C:
    > 5. Click "Start"->"Run...", enter "cmd" and click "Ok"
    > 6. In appeared window type: "C:\Lockngo.exe X:\", where X: - your locked
    > disk
    > 7. Enter your password and unlock disk.

    I did the above but another message then showed:

    "Error

    This program may be started only from a removable disk"

    Is there anything I can do to solve this problem?

    The external hard drive is not even 3 months old and I don't wish to
    use its warranty for a new one since I'll loose all my data.

    Thanks,

    Edilson.
  2. Xuquan

    Xuquan Newcomer, in training Topic Starter

    I just download a recovery Seagate tool;

    https://services.seagate.com/diysoftware.aspx

    Installed it and did a run on the program.

    2 Images with links are posted below:

    http://i46.tinypic.com/2is9q8l.jpg

    &

    When the hard drive is, well was, working fine, when the driver is locked, it only shows the lockngo.exe.

    But ofcourse, this locking program is so damn good that it even hides my "Xuquan" folder that contains like 170GB worth of data which only shows via the lockngo.exe program.

    Once the password has been entered correctly, the folder "Xuquan" then shows.

    http://i49.tinypic.com/x55uhc.jpg
  3. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,361   +167

    "Raw" means Windows no longer recognizes a valid filesystem on the disk. It doesn't think it's formatted. I don't know what additional complications might be involved because of the "lock" software you are using, but the best approach typically is attempting to use data recovery software that tries to recognize and rebuild the (now corrupt) filesystem on the disk

    See Troubleshoot: Windows Won't Recognize Your USB Hard Drive and scroll towards the end where you'll see some suggestion on recovery software tools you can try. Good luck!

    /* edit */
    oh. just saw your links and looks like you have the filesystem back
  4. Xuquan

    Xuquan Newcomer, in training Topic Starter

    Thanks for the reply LookinAround, but I haven't recovered the files yet since the program I recently used was only a demo.

    And another thing is,

    while looking around, I discovered that ALL my files are still inside the hard drive AND while doing some more clicking, I landed open my "Movies" folder,
    clicked a random folder, 10,000 BC and double clicked the file again AND BOOM the film is playing... lol?

    http://tinypic.com/r/dwpqu/6
  5. Xuquan

    Xuquan Newcomer, in training Topic Starter

    Downloaded the trial version of Ontrack EasyRecovery Professional, and the program worked like a charm besides only permitting 1 file transfer at a time MANUALLY.

    So I checked the site to buy the program and the prices varied from $100 to $2,000 rofl?

    Meh, I got myself the full purchased folder of Ontrack EasyRecovery Professional worth $100+ for free. ;D

    Now it's recovering all my files, at the moment it's 13.82GB / 159.72 GB.

    It's looking good so far, jus' hope that once it's done, ALL my files will be recovered and working!~ :D

    http://tinypic.com/r/9rmxco/6

    P.S.

    I'll update you guys if it worked or not.

    And if anyone wants the program, pm me and I'll give you the download link.
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