Spontaneous closing of programs, USB ports don't appear to be communicating with PC.

Windows 7 OS, 64 bit. Husbands PC appears to have a virus/malware. Trying not to be chatty, and offering as much info as possible.


Thank you for any help you can provide, we really do appreciate your time and effort. I cannot run Gmer, I can open it, but the program will not run. Also, I can shutdown my McAfee firewall, but I don't see any option to shut down the Anti-virs feature.

Hijack This log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:25:07 AM, on 9/10/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110820191210.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [ShwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [SPIRunE] Rundll32 SPIRunE.dll,RunDLLEntry
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files (x86)\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKLM\..\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe" -s
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: DESKTOP (1).INI
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~2\mcafee\msc\mcsniepl.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files (x86)\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Program Files (x86)\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxMediaDB10 - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SessionLauncher - Unknown owner - c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 13938 bytes

DDS:
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
Run by John at 11:09:57 on 2011-09-10
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8183.5855 [GMT -5:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\WLANExt.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\conhost.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k LPDService
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Windows\system32\mfevtps.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe
C:\Windows\system32\rundll32.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Windows\system32\DllHost.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files (x86)\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files (x86)\real\realplayer\Update\realsched.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Roxio Shared\10.0\DLLShared\ActiveXReplacer.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\vds.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\REGSVR32.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.charter.com/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
mWinlogon: Userinit=userinit.exe,
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110820191210.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [TomTomHOME.exe] "C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe" -s
mRun: [ShwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
mRun: [VolPanel] "C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
mRun: [SPIRunE] Rundll32 SPIRunE.dll,RunDLLEntry
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [basicsmssmenu] "C:\Program Files (x86)\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
mRun: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files (x86)\Dell\DellDock\DellDock.exe
StartupFolder: C:\Users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\DESKTOP (1).INI
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
Trusted Zone: intuit.com\ttlc
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: DhcpNameServer = 68.115.71.53 68.113.206.10 66.189.0.100
TCP: Interfaces\{2D5229B0-32AC-4AE5-B90B-4BDD08F98A9B} : DhcpNameServer = 68.115.71.53 68.113.206.10 66.189.0.100
TCP: Interfaces\{2D5229B0-32AC-4AE5-B90B-4BDD08F98A9B}\C416277656F416B6 : DhcpNameServer = 68.115.71.53 24.213.60.93 24.196.64.53
TCP: Interfaces\{BE191291-7F7F-46E0-8F14-FF7FC12BCB5F} : DhcpNameServer = 192.168.2.1
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\McAfee\MSC\McSnIePl.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
BHO-X64: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO-X64: 0x1 - No File
BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO-X64: HP Print Enhancer - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110820191210.dll
BHO-X64: scriptproxy - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO-X64: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
BHO-X64: HP Smart BHO Class - No File
TB-X64: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [ShwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
mRun-x64: [VolPanel] "C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
mRun-x64: [SPIRunE] Rundll32 SPIRunE.dll,RunDLLEntry
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun-x64: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun-x64: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun-x64: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
mRun-x64: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun-x64: [basicsmssmenu] "C:\Program Files (x86)\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
mRun-x64: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\John\AppData\Roaming\Mozilla\Firefox\Profiles\otrq0ydx.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - prefs.js: browser.search.selectedEngine - Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - chrome://browser-region/locale/region.properties
FF - plugin: c:\progra~2\mcafee\msc\npMcSnFFPl.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin8.dll
FF - plugin: C:\Program Files (x86)\Opera\program\plugins\npMozCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Opera\program\plugins\npqtplugin8.dll
FF - plugin: C:\Program Files (x86)\QuickTime\Plugins\npqtplugin8.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll
FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?]
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R1 mfenlfk;McAfee NDIS Light Filter;C:\Windows\system32\DRIVERS\mfenlfk.sys --> C:\Windows\system32\DRIVERS\mfenlfk.sys [?]
R1 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\system32\drivers\mfewfpk.sys --> C:\Windows\system32\drivers\mfewfpk.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-5-30 249936]
R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-5-30 249936]
R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-5-30 249936]
R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-5-30 249936]
R2 McShield;McAfee McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2010-12-30 197960]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2010-12-30 208272]
R2 mfevtp;McAfee Validation Trust Protection Service;"C:\Windows\system32\mfevtps.exe" --> C:\Windows\system32\mfevtps.exe [?]
R2 TomTomHOMEService;TomTomHOMEService;C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe [2010-8-24 92008]
R3 cfwids;McAfee Inc. cfwids;C:\Windows\system32\drivers\cfwids.sys --> C:\Windows\system32\drivers\cfwids.sys [?]
R3 k57nd60a;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys --> C:\Windows\system32\DRIVERS\k57nd60a.sys [?]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\system32\drivers\mfeavfk.sys --> C:\Windows\system32\drivers\mfeavfk.sys [?]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\system32\drivers\mfefirek.sys --> C:\Windows\system32\drivers\mfefirek.sys [?]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;C:\Windows\system32\drivers\nvhda64v.sys --> C:\Windows\system32\drivers\nvhda64v.sys [?]
R3 RoxMediaDB10;RoxMediaDB10;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCom\RoxMediaDB10.exe [2009-6-26 1124848]
R3 t3;Sound Blaster X-Fi Xtreme Audio;C:\Windows\system32\drivers\t3.sys --> C:\Windows\system32\drivers\t3.sys [?]
R3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-11-1 135664]
S2 SessionLauncher;SessionLauncher;c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe --> c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe [?]
S3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2009-12-18 79360]
S3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2009-12-18 79360]
S3 DAUpdaterSvc;Dragon Age: Origins - Content Updater;C:\Program Files (x86)\Dragon Age\bin_ship\daupdatersvc.service.exe [2010-1-9 25832]
S3 fssfltr;fssfltr;C:\Windows\system32\DRIVERS\fssfltr.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-11-1 135664]
S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\system32\drivers\mferkdet.sys --> C:\Windows\system32\drivers\mferkdet.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 McOobeSv;McAfee OOBE Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-5-30 249936]
.
=============== Created Last 30 ================
.
2011-09-10 14:55:52 388096 ----a-r- C:\Users\John\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-09-10 14:55:50 -------- d-----w- C:\Program Files (x86)\Trend Micro
2011-09-10 01:50:08 -------- d-----w- C:\Program Files\iPod
2011-09-10 01:50:07 -------- d-----w- C:\Program Files\iTunes
2011-09-10 01:50:07 -------- d-----w- C:\Program Files (x86)\iTunes
2011-09-09 21:40:14 8199504 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2011-09-09 21:40:12 8862544 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{F5969076-020C-4A92-83FD-B593BF5B34EE}\mpengine.dll
2011-09-04 17:11:53 -------- d-----w- C:\Program Files (x86)\Emsisoft Anti-Malware
2011-08-23 19:49:02 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-08-23 19:49:02 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-08-21 00:12:10 24376 ----a-w- C:\Program Files (x86)\Mozilla Firefox\distribution\bundles\{D19CA586-DD6C-4a0a-96F8-14644F340D60}\components\scriptff.dll
2011-08-16 00:45:22 -------- d-----w- C:\Program Files\Microsoft IntelliPoint
.
==================== Find3M ====================
.
2011-08-24 21:41:24 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-08-01 20:59:06 45416 ----a-w- C:\Windows\System32\drivers\point64.sys
2011-08-01 20:59:06 1721576 ----a-w- C:\Windows\System32\wdfcoinstaller01009.dll
2011-07-16 05:41:50 362496 ----a-w- C:\Windows\System32\wow64win.dll
2011-07-16 05:41:49 243200 ----a-w- C:\Windows\System32\wow64.dll
2011-07-16 05:41:49 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2011-07-16 05:39:10 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2011-07-16 05:37:12 421888 ----a-w- C:\Windows\System32\KernelBase.dll
2011-07-16 04:29:19 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2011-07-16 04:26:00 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2011-07-16 04:25:37 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2011-07-16 04:24:23 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2011-07-16 04:24:22 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2011-07-16 02:21:44 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2011-07-16 02:21:41 2048 ----a-w- C:\Windows\SysWow64\user.exe
2011-07-16 02:17:19 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:17:19 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:17:19 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:17:19 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-07-12 16:34:00 96104 ----a-w- C:\Windows\System32\dns-sd.exe
2011-07-12 16:34:00 85864 ----a-w- C:\Windows\System32\dnssd.dll
2011-07-12 16:20:54 83816 ----a-w- C:\Windows\SysWow64\dns-sd.exe
2011-07-12 16:20:54 73064 ----a-w- C:\Windows\SysWow64\dnssd.dll
2011-07-09 02:46:28 288768 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-07-07 00:52:42 41272 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-07-05 23:37:00 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2011-07-05 23:37:00 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2011-07-01 18:13:53 175616 ----a-w- C:\Windows\System32\msclmd.dll
2011-07-01 18:13:53 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-06-24 05:34:53 214528 ----a-w- C:\Windows\System32\winsrv.dll
2011-06-24 05:25:49 338432 ----a-w- C:\Windows\System32\conhost.exe
2011-06-23 05:43:12 5561216 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-06-23 04:33:57 3967872 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-06-23 04:33:57 3912576 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-06-21 06:34:00 1923968 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-06-15 10:02:23 212992 ----a-w- C:\Windows\System32\odbctrac.dll
2011-06-15 10:02:23 163840 ----a-w- C:\Windows\System32\odbccp32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\Windows\System32\odbccu32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\Windows\System32\odbccr32.dll
2011-06-15 08:55:19 86016 ----a-w- C:\Windows\SysWow64\odbccu32.dll
2011-06-15 08:55:19 81920 ----a-w- C:\Windows\SysWow64\odbccr32.dll
2011-06-15 08:55:19 319488 ----a-w- C:\Windows\SysWow64\odbcjt32.dll
2011-06-15 08:55:19 163840 ----a-w- C:\Windows\SysWow64\odbctrac.dll
2011-06-15 08:55:19 122880 ----a-w- C:\Windows\SysWow64\odbccp32.dll
.
============= FINISH: 11:19:03.55 ===============

Bobbye, thanks so much for helping us figure out what is wrong with my husbands PC.

I felt sure I read Hijack This instead of Malware Bytes, we have both and currently running Malware Bytes for you right now. I do apologize.

Question 1. Programs would just close, system did not freeze up. Firefox, IE & iTunes
were the programs that spontaneously closed. Several times, we would see a message, or messages flash on the screen, but they appeared for less than a second and were gone. 8MB Ram.

2. iPod, back-up drive and jump drive would not work. 2 ports located on top of the tower were not working, but several ports located at the back are working). Today, we were able to connect the jump drive to the ports on top of the tower and the back-up drive, but did not recognize the iPod.
There are no error icons in the USB section of device manager.

3. iTunes has always worked, never had an issue. This computer never had a problem running anything until our daughter used it last Tuesday. Before we contacted Techspot, we uninstalled and reinstalled iTunes several times. It is not a connection issue. iTunes doesn't always open, it doesn't recognize the iPod. Sometimes 20 minutes will pass, and iTunes will open, so there is probably some sort of lag problem? When we disconnect the iPod from the USB port, it shows in My Computer as being connected when the iPod is actually NOT connected-more lag? I will post the DDS attach log and be back with the Malware Bytes log as soon as MB is finished. Thanks so much!

The DDS Attach log:
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 12/29/2009 6:50:24 PM
System Uptime: 9/10/2011 10:43:11 AM (1 hours ago)
.
Motherboard: Dell Inc. | | 0X231R
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz | CPU 1 | 2793/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 917 GiB total, 786.99 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
J: is Removable
K: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart Premium C309g-m
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart Premium C309g-m
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Photosmart Premium C309g-m
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Photosmart Premium C309g-m
PNP Device ID: ROOT\IMAGE\0000
Service: StillCam
.
==== System Restore Points ===================
.
RP148: 8/24/2011 3:00:12 AM - Windows Update
RP149: 8/31/2011 5:49:45 PM - Scheduled Checkpoint
RP154: 9/7/2011 6:15:44 PM - Removed TurboTax 2009 wwiiper
RP155: 9/7/2011 6:25:32 PM - Removed iSEEK AnswerWorks English Runtime
RP156: 9/7/2011 6:26:49 PM - Removed TurboTax 2009 WinPerTaxSupport
RP157: 9/7/2011 6:28:08 PM - Removed TurboTax 2009 WinPerFedFormset
RP158: 9/7/2011 6:28:57 PM - Removed TurboTax 2009 WinPerReleaseEngine
RP159: 9/7/2011 6:30:26 PM - Removed TurboTax 2009 wrapper
RP162: 9/7/2011 7:58:29 PM - Removed iTunes
RP164: 9/8/2011 3:00:34 AM - Windows Update
RP169: 9/8/2011 6:39:16 PM - Installed iTunes
RP174: 9/9/2011 8:44:27 PM - Installed iTunes
RP175: 9/10/2011 9:47:46 AM - Installed HiJackThis
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.1.2
Apple Application Support
Apple Software Update
Avery Wizard 3.1
Bing Bar
BufferChm
C309g-m
Cisco Connect
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Consumer In-Home Service Agreement
Coupon Printer for Windows
Creative Audio Control Panel
Creative Software AutoUpdate
Dell DataSafe Online
Dell Getting Started Guide
Destinations
DeviceDiscovery
DirectXInstallService
Dragon Age: Origins
Drive Manager
EMC 10 Content
Google Chrome
Google Update Helper
GPBaseService2
HiJackThis
Host OpenAL
HP Update
HPDiagnosticAlert
HPPhotoGadget
hpPrintProjects
HPProductAssistant
HPSSupply
hpWLPGInstaller
Java Auto Updater
Java(TM) 6 Update 26
Junk Mail filter update
Malwarebytes' Anti-Malware version 1.51.1.1800
MarketResearch
McAfee AntiVirus Plus
Microsoft Digital Image Library 9
Microsoft Digital Image Pro 9
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Mozilla Firefox 6.0.2 (x86 en-US)
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Multimedia Card Reader
NVIDIA PhysX
Opera 10.10
PhotoScape
PowerDVD DX
PS_AIO_06_C309g-m_SW_Min
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
RealUpgrade 1.1
Roxio Activation Module
Roxio BackOnTrack
Roxio Central Audio
Roxio Central Copy
Roxio Central Core
Roxio Central Data
Roxio Central Tools
Roxio Easy CD and DVD Burning
Roxio Express Labeler 3
Roxio Update Manager
Safari
Scan
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft Office 2007 System (KB2541012)
Security Update for Microsoft Office Excel 2007 (KB2541007)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
SmartWebPrinting
SolutionCenter
Sonic CinePlayer Decoder Pack
Sound Blaster X-Fi
Status
TaxCut Premium + State + Efile 2008
TomTom HOME 2.7.6.2056
TomTom HOME Visual Studio Merge Modules
Toolbox
TrayApp
TurboTax 2010
TurboTax 2010 WinPerFedFormset
TurboTax 2010 WinPerReleaseEngine
TurboTax 2010 WinPerTaxSupport
TurboTax 2010 wrapper
TurboTax 2010 wwiiper
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WebReg
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sync
Windows Live Writer
WinPatrol 2009
Yahoo! Detect
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
9/9/2011 8:43:51 PM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
9/9/2011 8:38:53 PM, Error: Service Control Manager [7034] - The iPod Service service terminated unexpectedly. It has done this 1 time(s).
9/9/2011 6:57:36 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8006d34b60, 0xfffff80000b9c510). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090911-24866-01.
9/8/2011 9:35:10 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk6\DR8.
9/8/2011 3:00:22 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
9/7/2011 8:11:51 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk6\DR6.
9/7/2011 7:50:03 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk7\DR10.
9/7/2011 7:19:19 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk7\DR8.
9/7/2011 5:16:04 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8006d85b60, 0xfffff80000b9c510). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090711-18252-01.
9/10/2011 8:31:21 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8006db6040, 0xfffff8000488c510). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091011-17394-01.
9/10/2011 7:01:14 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8006d2d680, 0xfffff80000b9c510). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091011-17144-01.
9/10/2011 11:05:39 AM, Error: Service Control Manager [7031] - The Virtual Disk service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
9/10/2011 10:44:33 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
9/10/2011 10:44:13 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: PxHelp20 RxFilter
9/10/2011 10:44:02 AM, Error: Service Control Manager [7000] - The SessionLauncher service failed to start due to the following error: The system cannot find the file specified.
9/10/2011 10:43:52 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8006d59040, 0xfffff80003c85510). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091011-38235-01.
9/10/2011 10:43:34 AM, Error: Application Popup [1060] - \SystemRoot\SysWow64\DRIVERS\PxHelp20.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
9/10/2011 10:32:35 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
9/10/2011 10:31:29 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
9/10/2011 10:31:28 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
9/10/2011 10:31:24 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
9/10/2011 10:31:23 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
9/10/2011 10:31:14 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
9/10/2011 10:30:58 AM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\System32\bcmihvsrv64.dll Error Code: 21
9/10/2011 10:30:46 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache PxHelp20 RxFilter spldr Wanarpv6
9/10/2011 10:30:38 AM, Error: Service Control Manager [7001] - The LPD Service service depends on the Print Spooler service which failed to start because of the following error: The dependency service or group failed to start.
9/10/2011 10:30:32 AM, Error: Service Control Manager [7001] - The Creative Audio Service service depends on the Windows Audio service which failed to start because of the following error: The dependency service or group failed to start.

malware bytes log

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7689

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

9/12/2011 6:27:52 PM
mbam-log-2011-09-12 (18-27-52).txt

Scan type: Quick scan
Objects scanned: 257190
Time elapsed: 5 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

8GB of RAM, sorry, and that's what I meant to type.
Right clicked on My Computer--->Properties.

Is it possible it is both a hardware/software problem and malware? My husband can't use any search engine in any browser.

At any rate, will download and run these programs tonight and get back to you, thanks so much.

Bobbye, no malware was found with the ESet scanner, no log was produced.
I also failed to mention (forgot is more like it ) earlier that it takes about 15 minutes for the computer to shut down.
Here is the Combofix log and thanks again for taking the time to help with our computer problems.

ComboFix 11-09-13.04 - John 09/13/2011 17:46:05.1.8 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8183.6054 [GMT -5:00]
Running from: c:\users\John\Downloads\ComboFix.exe
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
FW: McAfee Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Resident AV is active
.
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\John\WINDOWS
c:\windows\SysWow64\comct332.ocx
J:\Autorun.inf
.
.
((((((((((((((((((((((((( Files Created from 2011-08-13 to 2011-09-13 )))))))))))))))))))))))))))))))
.
.
2011-09-13 23:21 . 2011-09-13 23:21 -------- d-----w- c:\users\Paula\AppData\Local\temp
2011-09-13 23:21 . 2011-09-13 23:21 -------- d-----w- c:\users\Paula \AppData\Local\temp
2011-09-13 23:21 . 2011-09-13 23:21 -------- d-----w- c:\users\Missy\AppData\Local\temp
2011-09-13 23:21 . 2011-09-13 23:21 -------- d-----w- c:\users\Missy \AppData\Local\temp
2011-09-13 23:21 . 2011-09-13 23:21 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-09-13 11:39 . 2011-08-16 13:48 8862544 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{0B77D055-575D-4198-B0F0-30BC2ACCC15A}\mpengine.dll
2011-09-10 14:55 . 2011-09-10 14:55 388096 ----a-r- c:\users\John\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-09-10 14:55 . 2011-09-10 14:55 -------- d-----w- c:\program files (x86)\Trend Micro
2011-09-10 01:50 . 2011-09-10 01:50 -------- d-----w- c:\program files\iPod
2011-09-10 01:50 . 2011-09-10 01:50 -------- d-----w- c:\program files\iTunes
2011-09-10 01:50 . 2011-09-10 01:50 -------- d-----w- c:\program files (x86)\iTunes
2011-09-04 17:11 . 2011-09-10 15:30 -------- d-----w- c:\program files (x86)\Emsisoft Anti-Malware
2011-08-23 19:49 . 2011-07-09 05:26 2048 ----a-w- c:\windows\system32\tzres.dll
2011-08-23 19:49 . 2011-07-09 04:29 2048 ----a-w- c:\windows\SysWow64\tzres.dll
2011-08-21 00:12 . 2011-03-13 16:42 24376 ----a-w- c:\program files (x86)\Mozilla Firefox\distribution\bundles\{D19CA586-DD6C-4a0a-96F8-14644F340D60}\components\scriptff.dll
2011-08-16 02:14 . 2011-08-16 02:14 -------- d-----w- c:\program files (x86)\Common Files\Java
2011-08-16 00:45 . 2011-08-16 00:45 -------- d-----w- c:\program files\Microsoft IntelliPoint
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-08-24 21:41 . 2011-05-30 11:43 404640 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2011-08-01 20:59 . 2011-08-01 20:59 45416 ----a-w- c:\windows\system32\drivers\point64.sys
2011-08-01 20:59 . 2011-08-01 20:59 1721576 ----a-w- c:\windows\system32\wdfcoinstaller01009.dll
2011-07-30 22:44 . 2010-02-08 01:13 737072 ----a-w- c:\programdata\Microsoft\eHome\Packages\SportsV2\SportsTemplateCore\Microsoft.MediaCenter.Sports.UI.dll
2011-07-30 22:44 . 2010-03-27 00:45 4283672 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup-2\markup.dll
2011-07-30 22:44 . 2011-07-30 22:44 42776 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\dSM-2\StartResources.dll
2011-07-30 22:44 . 2010-02-28 12:23 539968 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight-2\SpotlightResources.dll
2011-07-16 05:41 . 2011-08-09 21:49 362496 ----a-w- c:\windows\system32\wow64win.dll
2011-07-16 05:41 . 2011-08-09 21:49 243200 ----a-w- c:\windows\system32\wow64.dll
2011-07-16 05:41 . 2011-08-09 21:49 13312 ----a-w- c:\windows\system32\wow64cpu.dll
2011-07-16 05:39 . 2011-08-09 21:49 16384 ----a-w- c:\windows\system32\ntvdm64.dll
2011-07-16 05:37 . 2011-08-09 21:49 421888 ----a-w- c:\windows\system32\KernelBase.dll
2011-07-16 05:21 . 2011-08-09 21:49 4608 ---ha-w- c:\windows\system32\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 4096 ---ha-w- c:\windows\system32\api-ms-win-core-sysinfo-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 4096 ---ha-w- c:\windows\system32\api-ms-win-core-synch-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-string-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\system32\api-ms-win-core-rtlsupport-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 4608 ---ha-w- c:\windows\system32\api-ms-win-core-processthreads-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 4096 ---ha-w- c:\windows\system32\api-ms-win-core-localregistry-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\system32\api-ms-win-core-namedpipe-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\system32\api-ms-win-core-memory-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-profile-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\system32\api-ms-win-core-processenvironment-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\system32\api-ms-win-core-misc-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\system32\api-ms-win-core-libraryloader-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-io-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-interlocked-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 4096 ---ha-w- c:\windows\system32\api-ms-win-core-localization-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 5120 ---ha-w- c:\windows\system32\api-ms-win-core-file-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-errorhandling-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-delayload-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\system32\api-ms-win-core-heap-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-handle-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-fibers-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-debug-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-datetime-l1-1-0.dll
2011-07-16 05:21 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\system32\api-ms-win-core-console-l1-1-0.dll
2011-07-16 04:29 . 2011-08-09 21:49 14336 ----a-w- c:\windows\SysWow64\ntvdm64.dll
2011-07-16 04:26 . 2011-08-09 21:49 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2011-07-16 04:25 . 2011-08-09 21:49 25600 ----a-w- c:\windows\SysWow64\setup16.exe
2011-07-16 04:24 . 2011-08-09 21:49 5120 ----a-w- c:\windows\SysWow64\wow32.dll
2011-07-16 04:24 . 2011-08-09 21:49 272384 ----a-w- c:\windows\SysWow64\KernelBase.dll
2011-07-16 04:15 . 2011-08-09 21:49 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-sysinfo-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-synch-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-string-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 5120 ---ha-w- c:\windows\SysWow64\api-ms-win-core-file-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 4608 ---ha-w- c:\windows\SysWow64\api-ms-win-core-processthreads-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-misc-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-localregistry-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-delayload-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-rtlsupport-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-profile-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-processenvironment-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-memory-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-libraryloader-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-io-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-interlocked-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-heap-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-handle-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-fibers-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-errorhandling-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-debug-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-datetime-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-namedpipe-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 4096 ---ha-w- c:\windows\SysWow64\api-ms-win-core-localization-l1-1-0.dll
2011-07-16 04:15 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-console-l1-1-0.dll
2011-07-16 02:21 . 2011-08-09 21:49 7680 ----a-w- c:\windows\SysWow64\instnm.exe
2011-07-16 02:21 . 2011-08-09 21:49 2048 ----a-w- c:\windows\SysWow64\user.exe
2011-07-16 02:17 . 2011-08-09 21:49 3584 ---ha-w- c:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:17 . 2011-08-09 21:49 3072 ---ha-w- c:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-07-16 02:17 . 2011-08-09 21:49 4608 ---ha-w- c:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:17 . 2011-08-09 21:49 6144 ---ha-w- c:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-12 16:34 . 2011-07-12 16:34 96104 ----a-w- c:\windows\system32\dns-sd.exe
2011-07-12 16:34 . 2011-07-12 16:34 85864 ----a-w- c:\windows\system32\dnssd.dll
2011-07-12 16:20 . 2011-07-12 16:20 83816 ----a-w- c:\windows\SysWow64\dns-sd.exe
2011-07-12 16:20 . 2011-07-12 16:20 73064 ----a-w- c:\windows\SysWow64\dnssd.dll
2011-07-09 02:46 . 2011-08-09 21:49 288768 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-07-07 00:52 . 2010-01-23 16:13 41272 ----a-w- c:\windows\SysWow64\drivers\mbamswissarmy.sys
2011-07-05 23:37 . 2011-07-05 23:37 94208 ----a-w- c:\windows\SysWow64\QuickTimeVR.qtx
2011-07-05 23:37 . 2011-07-05 23:37 69632 ----a-w- c:\windows\SysWow64\QuickTime.qts
2011-07-01 19:31 . 2010-06-24 16:33 18328 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2011-07-01 18:13 . 2009-07-14 02:36 175616 ----a-w- c:\windows\system32\msclmd.dll
2011-07-01 18:13 . 2009-07-14 02:36 152576 ----a-w- c:\windows\SysWow64\msclmd.dll
2011-06-24 05:34 . 2011-08-09 21:49 214528 ----a-w- c:\windows\system32\winsrv.dll
2011-06-24 05:25 . 2011-08-09 21:49 338432 ----a-w- c:\windows\system32\conhost.exe
2011-06-23 05:43 . 2011-08-09 21:48 5561216 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-06-23 04:33 . 2011-08-09 21:48 3912576 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2011-06-23 04:33 . 2011-08-09 21:48 3967872 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
2011-06-21 06:34 . 2011-08-09 21:48 1923968 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-06-18 18:46 . 2010-02-08 01:13 4283672 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup\markup.dll
2011-06-18 18:46 . 2011-06-18 18:46 42776 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\dSM\StartResources.dll
2011-06-18 18:45 . 2010-02-08 01:12 539968 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
"msnmsgr"="c:\program files (x86)\Windows Live\Messenger\msnmsgr.exe" [2009-07-26 3883856]
"TomTomHOME.exe"="c:\program files (x86)\TomTom HOME 2\TomTomHOMERunner.exe" [2010-08-24 247144]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"ShwiconXP9106"="c:\program files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe" [2009-07-17 237568]
"VolPanel"="c:\program files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" [2009-02-03 237693]
"SPIRunE"="SPIRunE.dll" [2009-07-27 18432]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"Dell DataSafe Online"="c:\program files (x86)\Dell DataSafe Online\DataSafeOnline.exe" [2010-02-09 1807680]
"PDVDDXSrv"="c:\program files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-06-25 140520]
"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"WinPatrol"="c:\program files (x86)\BillP Studios\WinPatrol\winpatrol.exe" [2009-10-10 320832]
"AppleSyncNotifier"="c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-04-20 58656]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2011-07-13 1666144]
"basicsmssmenu"="c:\program files (x86)\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe" [2007-10-09 169328]
"TkBellExe"="c:\program files (x86)\real\realplayer\Update\realsched.exe" [2011-06-01 273544]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2011-07-05 421888]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2011-08-19 421736]
.
c:\users\Missy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-9-21 1316192]
.
c:\users\John\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-9-21 1316192]
DESKTOP (1).INI [2002-9-3 84]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files (x86)\HP\Digital Imaging\bin\hpqtra08.exe [2009-5-21 275768]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-9-21 1316192]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 gupdate;Google Update Service (gupdate);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-11-01 135664]
R2 SessionLauncher;SessionLauncher;c:\users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe [x]
R3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;c:\program files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2009-12-19 79360]
R3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;c:\program files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2009-12-19 79360]
R3 DAUpdaterSvc;Dragon Age: Origins - Content Updater;c:\program files (x86)\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe [2009-07-26 25832]
R3 gupdatem;Google Update Service (gupdatem);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-11-01 135664]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [x]
R3 Point64;Microsoft IntelliPoint Filter Driver;c:\windows\system32\DRIVERS\point64.sys [x]
R3 RoxMediaDB10;RoxMediaDB10;c:\program files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe [2009-06-26 1124848]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
R4 McOobeSv;McAfee OOBE Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-01-27 249936]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [x]
S1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\DRIVERS\mfenlfk.sys [x]
S1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [x]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-01-27 249936]
S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-01-27 249936]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-01-27 249936]
S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2011-03-13 208272]
S2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [x]
S2 TomTomHOMEService;TomTomHOMEService;c:\program files (x86)\TomTom HOME 2\TomTomHOMEService.exe [2010-08-24 92008]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [x]
S3 k57nd60a;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60a.sys [x]
S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [x]
S3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda64v.sys [x]
S3 t3;Sound Blaster X-Fi Xtreme Audio;c:\windows\system32\drivers\t3.sys [x]
S3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\DRIVERS\vwifimp.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - mfeavfk01
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
.
2011-09-13 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-11-01 20:33]
.
2011-09-13 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-11-01 20:33]
.
.
--------- x86-64 -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-06-26 16327712]
"Broadcom Wireless Manager UI"="c:\program files\Dell\Dell Wireless WLAN Card\WLTRAY.exe" [2009-07-17 4968960]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2011-08-01 2417032]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.charter.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office12\EXCEL.EXE/3000
Trusted Zone: intuit.com\ttlc
TCP: DhcpNameServer = 68.115.71.53 68.113.206.10 66.189.0.100
FF - ProfilePath - c:\users\John\AppData\Roaming\Mozilla\Firefox\Profiles\otrq0ydx.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - chrome://browser-region/locale/region.properties
FF - user.js: yahoo.homepage.dontask - true
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Toolbar-Locked - (no file)
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Creative\Shared Files\CTAudSvc.exe
c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files (x86)\Seagate\Basics\Service\SyncServicesBasics.exe
c:\program files (x86)\Bonjour\mDNSResponder.exe
c:\program files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\windows\SysWOW64\rundll32.exe
c:\windows\SysWOW64\rundll32.exe
c:\program files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
c:\program files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
c:\program files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
c:\program files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
.
**************************************************************************
.
Completion time: 2011-09-13 18:46:59 - machine was rebooted
ComboFix-quarantined-files.txt 2011-09-13 23:46
.
Pre-Run: 846,339,825,664 bytes free
Post-Run: 845,733,867,520 bytes free
.
- - End Of File - - A7922989FE0AF011C2CDEE66BB74DF7A

Well, I think you may be spot on about the corrupt flash drive and it belongs to my daughter (I mentioned her earlier). She had plugged her drive into both of our computers. I hadn't shut my PC down since my husbands computer was infected. I shut it down Wed. night, the next morning there was no start menu on my computer. Tried to get it to boot several times, only 44 out of 64 (my usual #) processes started up with the computer. I was able to access msconfig thru task mgr. and reset my computer to a day earlier. Other than that, nothing appears to be wrong with MY computer.

However, we both downloaded and ran Panda. My husbands iPod is still not recognized on his pc, but it is on mine. Still has search engine redirects with all browsers. If we can get this fixed, then I can address the 32 bit vs 64 bit, unless that has something to do with his computer problems. Thank you, Bobbye - I know I am being repetitive, but I really do appreciate all the help you're giving us!

Yes, we are only working on John's computer.

I only mentioned that I found a problem on my computer after I shut it down to corroborate your conclusion about the corrupted flash drive. She (daughter) had also plugged her drive into my computer. I was able to fix my computer by doing a sys restore.

Before I posted to TechSpot, I tried a system restore on John's computer,the day after the infection occurred. The actual infection was 9/7. I tried system restore on 9/8, have not tried it since.The only option to restore it was to go back to 9/7, there were no other dates listed & I could not manually restore his computer to any other date, so we didn't attempt a restore.


Johns computer has the re-directed search engines with all browsers. He cannot charge or change playlists with his iPod on his PC, but I can plug it in and charge it up on my PC. He can plug in his back-up drive and other drives to his computer and they work. Before I contacted TechSpot, we downloaded a new iTunes , uninstalled the corrupt version and installed the new iTunes. We haven't done anything with iTunes (as far as installations) since posting here. We have only opened it and plugged in the iPod to see if it would work.

I didn't want to alter anything that would hamper fixing his computer.

Do you think I could attempt to clean her flash drive using Panda on my computer?
She has important work documents on her drive.

Yes, the USB's work for any other external drive we use.

Yes, this is John's computer. I am Paula and one of our daughter's is Missy.


John said when you log in on his PC, there are two Paula profiles and two Missy profiles. I never use his PC, so I didn't know this until I saw the logs. John believes it happened when he transferred data from his old PC to his new PC. He deleted all the other user accounts now.

Since I last posted, his browser/search engine problem is sort of fixed. He can use Mozilla with no redirect when you do a search, however there is intermittent redirects in IE search.

We like oranges and apples. Yes, your description of iTunes is correct. I can browse the Apple forums for help with the iPod. No problem.

Bobbye, thanks much. I have iTunes working again, and although he still has a search engine redirect, I just have to arrow back on his browser to take me out of the redirect and back to the working search engine.

Thanks again, Bobbye! Got this error message when I started the HT scan:



At this time, I did not edit anything.

The Hijack This log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:19:04 PM, on 10/2/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files (x86)\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files (x86)\real\realplayer\Update\realsched.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Windows Live\Mail\wlmail.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110914192906.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [ShwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [SPIRunE] Rundll32 SPIRunE.dll,RunDLLEntry
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files (x86)\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKLM\..\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe" -s
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: DESKTOP (1).INI
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~2\mcafee\msc\mcsniepl.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files (x86)\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Program Files (x86)\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxMediaDB10 - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SessionLauncher - Unknown owner - c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 14788 bytes

Bobbye, I tried 3 different search engines in two browsers tonight. I had only one redirect which McAfee intercepted with the question -are you sure you want to go there? I searched using many different key words, and attempted the same search that McAfee intercepted for a second time with no redirect whatsoever. The browser redirect is fixed, I believe. When this started, you could not search for anything at all, it would redirect every time.

Per your request, I only had to check Do Not Show Hidden Files and Folders, the other two boxes were already checked.

Here is the new HT scan.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:05:42 PM, on 10/11/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files (x86)\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files (x86)\real\realplayer\Update\realsched.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20111011032906.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [ShwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [SPIRunE] Rundll32 SPIRunE.dll,RunDLLEntry
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files (x86)\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKLM\..\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe" -s
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: DESKTOP (1).INI
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~2\mcafee\msc\mcsniepl.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files (x86)\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Program Files (x86)\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxMediaDB10 - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SessionLauncher - Unknown owner - c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 14679 bytes

Thanks for all your help, Bobbye. I do believe everything is working again!