Hello, I have a really long story with my computer. One of my laptops, which is a Dell Inspiron N4010, purchased just a few months ago, started having random freezing problems from the first week. One day recently, it froze and then refused to boot up, as it kept looping on bootup. I did a full diagnostic, and it said that the hard drive was gone. Since it's still in warranty, I called Dell and after many days and hours of talking to them, they finally sent a technician over with a new Harddisk which he replaced. He reinstalled Windows 7, however he said the harddisk was completely blank and so I was supposed to call Dell and they would walk me through updating and installing all the drivers. I called them, but no one seemed to cooperate. They said to insert the CD I had already which came with the laptop, but my OS was 32 bit and the drivers on the CD were all for 64 bit. The Dell people told me that the laptop should've been 64 bit from the start, but somehow it was configured for 32 bit. Actually, this laptop was a gift from someone in Singapore, and at first Dell even refused to listen to me until I had completed a transfer of ownership, which I did, but that's a whole other story.., Anyway, after many many more gruelling hours talking to them on the phone, they say that since it was bought in Singapore, they can't do anything about it in the United States. Still, they agreed to send in another technician, who put in the 64 bit OS, and then the 64 drivers. Dell told me to fix the freezing problem by updating my BIOS. The technician told me to download a driver from the Dell support site, which I did, and as I was running it, a BSOD came up with the message saying DRIVER_POWER_STATE_FAILURE. It did a minidump... The weird thing was that pressing the power button on the laptop wasn't doing anything. Took the cord out, but it was still running on battery. In the end, I had to remove the battery to turn it off. I have just turned it back on, and it seems to be okay - though there was a lag during the Welcome screen. Also, a message came up "The computer has just recovered from an unexpected shutdown." There is a minidump in my dump folder, which I'm attaching here. Any help would be more than appreciated. Dell seems to not be responding at all - even though its still in warranty, but I have no idea what to do anymore. There seems to be a very big problem, but I can't identify what it is. There are still a bunch of problems going on- the screen brightness is acting wonky and none of the brightness/volume buttons etc are showing on the screen (you know, like when it shows the volume increasing /decreasing when you press the button...) I'm trying to attach the minidump, but it is one file of 667 KB. How can I attach it, since its exceeding the forum upload limits?