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Serious Error Report and BSOD

By jason35125
Nov 24, 2009
  1. Serious error report
    Hi all, hope we are all well?. New to this but need help....
    My PC is being a pain in the butt: If I run AVG the computer seems to lock up.
    Then I get the BSOD with the following text:
    STOP: 0x0000000A (0x0000000F,0x000000F,0x00000000,0x804DAB1B)

    Once I restart the damn thing, I recieve this in a dialogue box:

    The system has recovered from a serious error.

    A log of this error as been created
    for more information about this error, click here (in blue)

    BCCode: 10000000a BCP1:0000000F BCP2: 000000FF BCP3: 00000000 BCP4:804DAB1B OSVer:5_1_2600 SP:3_0 Product 256_1

    I haven't got a clue what the hell this is??? Please can someone help me.....PLEASE!!
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  3. jason35125

    jason35125 TS Rookie Topic Starter

    Do you recommend Avira??
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I recommend Free Avira, that's what I use

    And if I'm allowed to help you with my experience and vast information gathered over many years of technical support and Malware removal, then yes I recommend it ;)
     
  5. jason35125

    jason35125 TS Rookie Topic Starter

    As stated, I am new to all this. And may I apolgise if I caused any upset asking you the last question. Obviously your experience is what I require to get my PC going properly again, I have unistalled AVG Free and run the AVG removal tool, Avira is at present running a scan as directed, all updates were done before running the scan. Thanks again, lets see how we do?

    Jason ;)
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    No probs jase, just that I usually have a debate at this point with Why? And where do you base this info from? Blah blah blah. And so I just posted the above (not directly at you, just everyone :D)
    Why can't a support person post info on their experience anywway? Note this is rhetorical
     
  7. jason35125

    jason35125 TS Rookie Topic Starter

    no worries pal, ;)
     
  8. jason35125

    jason35125 TS Rookie Topic Starter

    I have run the AVIRA and found 2 viruses, it as removed/ healed these and I have deleted the file in which it was harbouring. at present things seem stable, but if it should run silly again, i will be straight back on here for more invaluable help.....cheers Jay
     
  9. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Impossible :D
    Just for fun reply here a week from now to say its still working perfectly ;)
     
  10. jason35125

    jason35125 TS Rookie Topic Starter

    The ***** is at it again??

    I was on here recently with a serious error report and the BSOD, I thought it had gone but now this arghhhhh!

    BCCode:1000000d1
    BCP1:00ACDE98
    BCP2:0000006
    BCP3:00000000
    BCP4:ACDE978C
    OSVer:5_1_2600
    SP:3_0
    Product:256_1

    Please help..... upon the BSOD I recieve this:

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    Loads of other reccomendations about uninstalling drivers etc.....

    Then this:

    ***STOP:0x000000D1(0x00ACDE98,0x00000006,0x00000000,0xACDE987c)

    What is it? No virus found on AVIRA Virus scan.
    Help welcomed big lots.
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Read: All about Minidumps and attaching them

    Please check: Start-> Run-> C:\Windows\Minidump
    For any Minidumps to Attach
     
  12. jason35125

    jason35125 TS Rookie Topic Starter

    minidump?

    Hello again kimsland,

    You said I would be back lol.

    I have found the file containg the minidumps, how do i attach them (bit brain dead lol)

    Jason
     
  13. jason35125

    jason35125 TS Rookie Topic Starter

    minidump file?

    I have 12 of them in total, its been happening a while now, attached is the most recent....
    thanks again

    Jason
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Sorry I had to do a Restart

    Now, just click on the Reply button
    Then click on this button > [​IMG] in the Reply post toolbar
    Then browse to C:\Windows\Minidump folder
    DoubleClick on the latest Minidump file
    Then Upload it
    Then close the Manage Attachments Window
    Then Submit Reply

    Note: You also need to write some text in the reply window too

    EDIT
    Oh you did it :)
     
  15. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  16. jason35125

    jason35125 TS Rookie Topic Starter

    thanks pal, hope this helps arghhhh!!!!

    Jason
     
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