'Lo, everyone. First time poster, and it isn't even my issue. I'm trying to help my boyfriend, who happens to be quite long distance away, with the issues his new video card is having, but I'm at a loss, so I'll toss it out there for anyone who wants to take a crack.
His old card died, so he purchased a Nvidia GeForce GTX 550 Ti. It is new. After installing it, he started to have issues with the computer freezing momentarily in WoW and crashing on occasion. He thought he had fixed it, (by reinstalling the driver,) but it's still having the issue. Tonight, he shut down his PC to take a look, make sure the hardware was in properly, and when he restarted, he was having even more issues.
Some of these include:
The computer insisting two monitors are hooked up, and saying, because of this, he cannot put the screen res about 800x600. He also says his monitor "uninstalled itself" and that it's now listing as "Generic PnP Monitor".
It also thinks it's a laptop. Also, as I type this, it apparently is insisting he download new drivers for this laptop, (but he hasn't.)
He is running:
AMD Athlon II X2 250 Processors 3.00 GHZ
2 gigs RAM
Vista
We know that his power supply is good enough for the card, since I made sure to check into that before advising the purchase.
Nothing in the tower is overheating.
Any odd thing that's posted here is hearsay from him, but maybe some of you can make sense of it.
Please help before he whines my eyes out, (as we're talking over MSN.)
Many thanks!
His old card died, so he purchased a Nvidia GeForce GTX 550 Ti. It is new. After installing it, he started to have issues with the computer freezing momentarily in WoW and crashing on occasion. He thought he had fixed it, (by reinstalling the driver,) but it's still having the issue. Tonight, he shut down his PC to take a look, make sure the hardware was in properly, and when he restarted, he was having even more issues.
Some of these include:
The computer insisting two monitors are hooked up, and saying, because of this, he cannot put the screen res about 800x600. He also says his monitor "uninstalled itself" and that it's now listing as "Generic PnP Monitor".
It also thinks it's a laptop. Also, as I type this, it apparently is insisting he download new drivers for this laptop, (but he hasn't.)
He is running:
AMD Athlon II X2 250 Processors 3.00 GHZ
2 gigs RAM
Vista
We know that his power supply is good enough for the card, since I made sure to check into that before advising the purchase.
Nothing in the tower is overheating.
Any odd thing that's posted here is hearsay from him, but maybe some of you can make sense of it.
Please help before he whines my eyes out, (as we're talking over MSN.)
Many thanks!