Shared inbox sub folders not visible when moved

By windows7920
Jun 15, 2015
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  1. Hello,

    I am having an issue with inbox subfolders on a shared outlook 365 mailbox that has no delegated access. When one user creates or moves a subfolder other users are not able to immediately see these changes. Sometimes it can take over a day for the changes to appear on another user’s computer. Restarting the computer or outlook has no effect on this. :eek:

    Does anybody have a clue as to why this is happening? Let me know if you need additional info from me. Thanks for all your help!
  2. jobeard

    jobeard TS Ambassador Posts: 9,156   +598

    "outlook 365" is a cloud based email system and it takes time for all users to sync their desktop to the server.
    Sync is not instantaneous as it is a scheduled event.

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